Global Order Management Specialist (Hybrid)

Continental Industry; Taguig; Ibrido; PHP 446.000 - 781.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work setup

HMO upon hire

Values-based culture

Work-life balance

Learning Opportunities

Descrizione del lavoro

Continental Global Business Services Manila invites applications for a Customer Service / Order Management role. You will manage customer orders and inquiries via Salesforce.com, enter orders in SAP, and ensure accurate order flow and fulfillment while coordinating with pricing, supply chain, and master data teams.

You will provide product information, resolve routine issues, and contribute to process improvements in a hybrid work setting.

Competenze

• Bachelor's degree or equivalent.
• 2-5 years of experience in Customer Service, Order Management or Supply Chain roles.
• Order Management Or Supply Chain Management Experience Required.
• Small group project or process improvement initiative.
• At least 2 years experience in a BPO or shared services environment working with Asia, Australia, Europe, South Africa, Latin America or North America market.

Mansioni

• Manage queues and cases from Salesforce.com
• Answer customer inquiries completely and accurately
• Accurately enter orders manually into SAP
• Ensures that electronic orders flow into the system as intended
• Resolve order conflicts (pricing, terms, products) and monitors orders through shipment
• Ensure order fulfillment (stock availability, order status, document requests)
• Coordinate with pricing, supply chain, master data, etc as needed to completely answer customer inquiries
• Function as universal back-up specifically for specialized accounts/tasks
• Resolve complaints and conflicts to keep customers satisfied

Conoscenze

Customer service

Order management

Supply chain

Communication

Problem solving

Formazione

Bachelor's degree or equivalent

Strumenti

Salesforce

SAP

Descrizione del lavoro

Continental Global Business Services Manila invites applications for a Customer Service / Order Management role. You will manage customer orders and inquiries via Salesforce.com, enter orders in SAP, and ensure accurate order flow and fulfillment while coordinating with pricing, supply chain, and master data teams.

You will provide product information, resolve routine issues, and contribute to process improvements in a hybrid work setting.