CRM & Appointment Scheduling Assistant

Outsourcey; Philippines; Remote; PHP 334,800 - 502,200; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Work closely with industry leaders

Job summary

A leading BPO company in the Philippines seeks a CRM & Appointment Scheduling Assistant to manage client appointments and communications effectively. Candidates should have expertise in GoHighLevel, strong communication skills, and a background in customer service. This role offers competitive salary and opportunities for career growth in a dynamic environment.

Qualifications

• 2.55 years of experience in appointment setting, admin assistance, and client management within GoHighLevel.
• Excellent verbal and written communication abilities for handling client inquiries.
• Prior experience in customer service or appointment scheduling with a professional phone presence.

Responsibilities

• Manage and schedule client appointments using GoHighLevel.
• Answer inbound calls and follow up with potential patients.
• Support day-to-day administrative tasks and data tracking.
• Assist with GoHighLevel CRM automations and AI integrations.
• Help with AI-driven chatbots and optimize workflow efficiency.
• Support client outreach efforts using marketing features.

Skills

Admin Support & GoHighLevel Expertise

Strong Communication Skills

Call Handling Experience

Tech-Savvy & Problem-Solving Ability

Healthcare or Wellness Industry Experience

Marketing/Ads Knowledge

Job description

About the job CRM & Appointment Scheduling Assistant

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Requirements:

• Admin Support & GoHighLevel Expertise: 2.55 years of experience in roles including appointment setting, admin assistance, and client management within GoHighLevel.
• Strong Communication Skills: Excellent verbal and written communication abilities for handling client inquiries and appointment coordination.
• Call Handling Experience: Prior experience in customer service, phone support, or appointment scheduling with a professional and articulate phone presence.
• Tech-Savvy & Problem-Solving Ability: Ability to identify & provide a client touchpoint when issues arise with CRM automation, AI chatbot management, and general system errors.
• Healthcare or Wellness Industry Experience (Preferred): Background in medical weight loss, wellness, or healthcare-related services is a plus.
• Marketing/Ads Knowledge (Preferred): Experience assisting with marketing within GoHighLevel or similar platforms.

Core responsibilities:

• Appointment Scheduling & Client Follow-Up: Manage and schedule client appointments efficiently using GoHighLevel, ensuring seamless coordination with doctors and patients.
• Call Handling & Client Communication: Answer inbound calls, return client inquiries, and follow up with potential patients, ensuring a high level of professionalism and customer service.
• Administrative Assistance: Support day-to-day administrative tasks, data tracking, and report generation to enhance business operations and improve client engagement.
• GoHighLevel Support: Reach out to clients when issues arise within the GoHighLevel CRM automations or AI integrations.
• Lead Nurturing & AI Chatbot Support: Assist with GoHighLevels AI-driven chatbots, ensuring accurate responses to client inquiries, troubleshooting errors, and optimizing workflow efficiency.
• Outreach Support: Assist with executing client outreach efforts using GoHighLevels marketing features.

Benefits

• Competitive salary
• Opportunity to shape the HR function of a rapidly growing BPO.
• Work closely with a team of industry leaders who have successfully scaled BPOs in the past.
• Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Lets do great things together!