CRM Admin Specialist

Outsourcey; Taguig; On-site; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Competitive salary

Opportunity to shape the HR function

Career growth and development opportunities

Job summary

A dynamic BPO company in Metro Manila, Philippines, is looking for an experienced CRM Administrator to maintain and enhance data integrity in its systems. This role involves regular data audits, ensuring accuracy, and collaborating with team members to improve CRM records. Ideal candidates should have a background in CRM administration and database management, with experience in tools like Salesforce and HubSpot. Join us for competitive compensation and a chance to grow with industry leaders.

Qualifications

• 2+ years of experience in CRM administration, database management, or a related role.
• Strong proficiency in CRM software and database management tools.
• Excellent data management skills, with attention to detail and accuracy.
• Excellent data management skills with high attention to detail.

Responsibilities

• Maintain and update the CRM system with accurate and timely data.
• Monitor data integrity through regular audits and quality checks.
• Ensure customer and lead information is complete and accurate.
• Research and fill in missing data points for CRM records.
• Update records to reflect latest interactions and status changes.
• Collaborate with teammates to ensure correct data entry and maintenance.
• Reach out to customers and partners to obtain missing information.
• Use phone, email, and other methods to gather required data professionally.
• Document all outreach activities in the CRM with a complete history.
• Conduct online research to find missing or incomplete CRM data.
• Identify and implement data enrichment methods to improve quality.
• Provide insights and reports on data gaps and improvement strategies.

Skills

CRM administration

Database management

Proficiency with CRM systems

Data management skills

Research skills

Tools

Salesforce

HubSpot

Zoho

Microsoft Dynamics

Job description

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Qualifications

• 2+ years of experience in CRM administration, database management, or a related role.
• Experience with CRM systems such as Salesforce, HubSpot, Zoho, or Microsoft Dynamics.
• Strong proficiency in CRM software and database management tools.
• Excellent data management skills, with a keen eye for detail and accuracy.
• Strong research skills with the ability to gather and verify data from multiple sources.

Core Responsibilities

• Maintain and update the CRM system with accurate and timely data.
• Monitor the integrity of the data by regularly conducting audits and data quality checks.
• Ensure that all customer and lead information is complete, accurate, and properly categorized.
• Research and fill in missing data points such as contact details, company information, and other relevant fields.
• Regularly update records to reflect the latest customer interactions, status changes, and other pertinent information.
• Collaborate with team members to ensure all data is correctly entered and maintained in the CRM system.
• Reach out to customers, partners, and other resources to obtain missing information and update CRM records.
• Use various communication methods (phone, email, etc.) to gather the required data efficiently and professionally.
• Document all outreach activities in the CRM system, ensuring a complete history of interactions.
• Conduct online research and use tools to find missing or incomplete data for CRM records.
• Identify and implement new methods and tools for data enrichment to improve the overall quality of the database.
• Provide insights and reports on data gaps and suggest strategies for improving data completeness.

Benefits

• Competitive salary
• Opportunity to shape the HR function of a rapidly growing BPO.
• Work closely with a team of industry leaders who have successfully scaled BPOs in the past.
• Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!