Inbound Appointment Setter

Outsourcey; Philippines; Remote; PHP 1,422,880 - 1,992,032; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Work with industry leaders

Job summary

A leading BPO firm in the Philippines is seeking an Inbound Appointment Setter with over 2.5 years of experience in customer service or telemarketing. The role involves responding to client calls, scheduling appointments, and maintaining records. Ideal candidates should possess strong communication and organizational skills. This opportunity offers a competitive salary and career development in a growing industry.

Qualifications

• 2.5+ years proven experience in customer service, telemarketing, or appointment-setting.
• Strong verbal communication that builds trust.
• Self-motivated and able to work in a fast-paced environment.

Responsibilities

• Respond to inbound client calls efficiently.
• Schedule and confirm client appointments.
• Maintain accurate records of client interactions.

Skills

Customer service experience

Verbal communication skills

Organizational skills

Proficiency with CRM platforms

Tools

ServiceM8

Scheduling software

Job description

About the job Inbound Appointment Setter

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Job Requirements:

• 2.5+ years proven experience in a customer service, telemarketing, or appointment-setting role with a track record of excellent performance.
• Exceptional verbal communication skills with a friendly, clear, and professional tone that builds trust and rapport with clients.
• Strong organizational skills with the ability to multitask, prioritize, and manage a high volume of calls and scheduling demands.
• Proficiency with scheduling software, CRM platforms, or similar tools, along with a willingness to learn new systems as needed
• Preferred: experience with ServiceM8, training modules available. A calm and patient demeanor when addressing client concerns, resolving issues, or handling high-pressure situations.
• Self-motivated and comfortable working in a fast-paced environment with minimal supervision, maintaining focus and attention to detail.

Core responsibilities:

• Respond promptly and professionally to inbound client calls, addressing their needs and inquiries in a courteous and efficient manner.
• Schedule, update, and confirm client appointments while considering their preferences and the availability of relevant team members.
• Maintain comprehensive and accurate records of client interactions, appointments, and changes using the CRM or scheduling software.
• Handle client inquiries and resolve any scheduling conflicts or issues with a focus on delivering an exceptional customer experience.
• Work collaboratively with team members and other departments to streamline appointment scheduling processes and resolve operational challenges.
• Follow up with clients via phone, email, or text to confirm appointments and provide reminders to reduce no-shows.
• Provide feedback to management on recurring client concerns, appointment trends, or process improvements to enhance efficiency and client satisfaction.

Benefits: Competitive salary. Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!