Crewing Assistant (at least 1yr in Manning Agency)

Philippine Transmarine Carriers, Inc.; Makati; On-site; PHP 223,200 - 334,800; Full time

Job summary

A maritime services company based in the Philippines is seeking a Crewing Assistant to manage client and crew relationships. The ideal candidate should have a related four-year degree and preferably one year of experience in the Manning Industry, along with skills in processing relevant medical and training documents. Strong communication and proficiency in Microsoft applications are essential for this role.

Qualifications

• Preferably with 1 year of experience in Manning Industry.
• With experience or specialized training in Crewing Operations.
• Must have experience in processing seafarers' pre-employment medical requirements, DMW/OWWA, Marina documents, travel documents, STCW/Flag state Training/Licenses and Visa processing.

Responsibilities

• Monitor completion of crew documentation and crew information prior to joining the vessel.
• Monitor and implement crew embarkation through processing of pre-deployment requirements.
• Monitor deliverables of third-party providers.
• Ensure timely updating of crew documents in the system.
• Update Crewing Manager and Principal on crew status.
• Raise concerns to the crewing manager related to crew processing.

Skills

Good communication skills

Technology-savvy

Customer service orientation

Proficient in Microsoft Excel

Proficient in Microsoft Word

Proficient in Microsoft PowerPoint

Education

Graduate of any related 4-year course

Job description

Overview

The Crewing Assistant is responsible for managing client (principal & crew) relationships, as well as developing new business from existing customers, through the delivery of a positive customer experience.

Responsibilities

• Monitor completion of crew documentation and crew information prior joining the vessel
• Monitor and implement crew embarkation through processing of pre-deployment requirements
• Monitor deliverables of third-party providers (PEME, training, travel, crew gears)
• Monitor on-time updating/encoding of crew documents in the system
• Regularly updates Crewing Manager and Principal (if applicable) the status of the crew
• Raise any concern to the crewing manager on any relevant information related to the crew processing and statutory requirements

Qualifications

• Graduate of any related 4-year course
• Preferably with 1 year of experience in Manning Industry
• With experience or specialized training in Crewing Operations
• Must have experience in processing seafarers\' pre-employment medical requirements, DMW/OWWA, Marina documents, travel documents, STCW/Flag state Training/Licenses and Visa processing
• With good communication skills, technology-savvy and displays high customer service through on-time response to queries
• Proficient in the use of Microsoft applications (Excel, Word, PowerPoint)