Crewing Assistant

Rayomar Management, Inc.; Makati; On-site; PHP 350,000 - 550,000; Full time

Job summary

Rayomar Management, Inc. is seeking a dedicated coordinator to act as the main liaison between the company and seafarers.

The role involves collecting and verifying crew documentation, ensuring compliance with statutory and principal requirements, and timely entry into the company database. The position includes processing crew for dispatch, coordinating training and logistics, and ensuring adherence to QMS, OSH, and data privacy policies.

Qualifications

• Bachelor's degree or higher in a relevant field.
• Experience in seafarer coordination or human resources is preferred.
• Strong communication and documentation skills.

Responsibilities

• Serve as the main contact and coordinator between the company and the seafarer.
• Coordinate seafarer documentation and verify compliance with statutory and principal requirements.
• Ensure documentation is correct, valid, and encoded into the company database promptly.
• Prepare and process crew for dispatch in line with the advance crew rotation plan.
• Ensure compliance with QMS, OSH, and data privacy policies.
• Arrange seafarer training, uniforms, and logistics with external parties.
• Attend to principal queries to support customer service.
• Debrief off-signing crew for expiring docs and career guidance.
• Ensure training requirements meet principal expectations.
• Participate in welfare programs and regular coordination meetings.
• Provide feedback to management for process improvements.
• Ensure adherence to company policies and Code of Conduct.
• Perform other tasks as assigned by management.

Job description

Specific Duties & Responsibilities:

• Serve as the main point of contact and coordinator between the company and the seafarer.
• Coordinate with seafarers to collate all crew documentation and verify compliance and validity in accordance with statutory, flag state, MLC 2006, and principal requirements.
• Ensure that the documentation of all seafarers is correct, valid, and accurately encoded into the company’s database in a timely manner.
• Systematically prepare and process all crew for timely dispatch in accordance with the advance crew rotation plan, in coordination with the seafarer, vessel, principal, and third parties.
• Ensure compliance with the company’s QMS, OSH, and data privacy policies and procedures.
• Arrange seafarer training courses, uniforms, and other special logistical requirements with external parties in accordance with principal requirements.
• Promptly attend to queries and requirements from the principal as part of customer service and satisfaction responsibilities.
• Conduct debriefing of all off-signing crew to check for expiring documentation, review performance appraisals, training recommendations, rehire ability status, and provide guidance and career counseling.
• Ensure that all seafarer training requirements are complied with in accordance with the principal’s expectations and requirements.
• Actively participate in the company’s welfare programs.
• Participate in regularly scheduled coordination meetings and planning sessions.
• Provide feedback and suggestions to management for the improvement of processes.
• Ensure compliance with the company’s policies and Code of Conduct.
• Perform other work-related tasks that may be assigned from time to time by management.

LOCATION:

Pasay City