CREW MANAGER

Aroya Cruises; Manila; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

Aroya Cruises in Manila is seeking a Crew Manager to oversee end-to-end crew operations on our vessels. The role involves coordinating joining schedules, cabin allocations, and document checks to ensure smooth boarding and guest experiences.

You will liaise with port agents, HR, and finance, manage crew records, support audits, and promote CSR initiatives while maintaining a safe, respectful work environment aboard our ships.

Responsibilities

• Coordinate with Crewing Department and Port Agents on crew joining schedule.
• Ensure sign-on crew are allocated cabins according to entitlement and availability.
• Ensure all sign-on crew are met and welcomed.
• Ensure that travel and employment documents of all sign-on crew are collected and checked before boarding.
• Conduct general orientation for new crew if required.
• Liaise with port agents ahead of scheduled port calls to receive and discuss clearance requirements for crew.
• Coordinate with Crewing Department accommodation and travel arrangements for sign-off crew.
• Coordinate with port agents sign-off crew immigration and customs formalities and transfer arrangements.
• Coordinate with Finance Department sign-off crew’s financial matters.
• Coordinate with Doctor and Crewing Department medical repatriation cases.
• Coordinate with HR Manager and all onboard departments crew-related matters and issues requiring immediate actions.
• Ensure all documents from crew side required for arrival and departure port clearance are prepared timely and clearance is obtained as soon as possible.
• Coordinate with vessel’s security to ensure that all crew are aboard prior sailing.
• Ensure copy of crew change report, departure crew list and Par Level report are sent to Crewing Department and onboard departments immediately upon sailing from ports of call.
• Review crew data and documents in the Crew Management System Modules to ensure these are updated at all times.
• Coordinate with HR Manager and the Crewing Department on crew contracts related matters and ensuring that contracts are signed by all crew and copies are provided to Crewing Department.
• Assist in implementing and organizing onboard crew recognition programs initiated by the Company.
• Ensure personnel filing system is maintained according to Company requirements and standards.
• Review ship-specific Personnel-related forms and recommending updating or revisions to address current and future operational needs.
• Checking and reviewing Personnel Section staff’s Specific Familiarization Checklist and training needs.
• Ensure that the Company manuals kept in the Management System are read and acknowledged by all Personnel staff.
• Coordinating crew participation in the Company’s CSR projects.
• Reviewing purchase requisitions for Personnel department.
• Preparing supply list with items/ materials for the yearly needs of the Personnel department.
• Supporting preparation of Personnel Section for internal and external audits in coordination with HR Manager and the Crewing Department.
• Announcing Cabin Inspection schedule.
• Portraying a positive image of our Cruises to all guests, officers, crew, and government officials.
• Maintaining professional relationships across all functions, while promoting a positive and harassment-free work environment that welcomes and respects differences in cultures, backgrounds, and individual personalities.
• Maintaining the working area clean, safe, and handling tools and equipment with care.
• Adhering to all safety regulations and using appropriate personal protective equipment (PPE) during work activities.
• Participating in emergency drills and responding to actual emergencies as per the Muster List;
• Adhering to and complying with all Company Policies and Procedures, Manuals and Directives;
• Performing duties and tasks according to above but not limited to that.

Job description

Crew Manager:

Main responsibilities:The Crew Manager is responsible for:

• Coordinating with the Crewing Department and Port Agents on crew joining schedule;
• Ensuring that all sign-on crew are allocated cabins according to entitlement and or/ availability;
• Ensuring that all sign-on crew are met and welcomed;
• Ensuring that all travel and employment documents of all sign-on crew are collected and checked before boarding the ship;
• Conducting general orientation for new crew if required;
• Liaising with port agents ahead of scheduled port calls to receive and discuss clearance requirements for crew;
• Coordinating with the Crewing Department accommodation and travel arrangements for sign-off crew;
• Coordinating with port agents sign-off crew immigration and customs formalities and transfer arrangements;
• Coordinating with the vessel’s Finance Department sign-off crew’s financial matters;
• Coordinating with the vessel’s Doctor and the Crewing Department medical repatriation cases;
• Coordinating with the HR Manager and all onboard departments crew-related matters and issues requiring immediate actions;
• Ensuring all documents from crew side required for arrival and departure port clearance are prepared timely and clearance is obtained as soon as possible;
• Coordinating with vessel’s security to ensure that all crew are aboard prior sailing;
• Ensuring copy of crew change report, departure crew list and Par Level report are sent to the Crewing Department and onboard departments immediately upon sailing from ports of call;
• Reviewing crew data and documents in the Crew Management System Modules to ensure these are updated at all times;
• Coordinating with HR Manager and the Crewing Department on crew contracts related matters and ensuring that contracts are signed by all crew and copies are provided to the Crewing Department;
• Assisting in implementing and organizing onboard crew recognition programs initiated by the Company;
• Ensuring personnel filing system is maintained according to Company requirements and standards;
• Reviewing ship-specific Personnel-related forms and recommending updating or revisions to address current and future operational needs;
• Checking and reviewing Personnel Section staff’s Specific Familiarization Checklist and training needs;
• Ensuring that the Company manuals kept in the Management System are read and acknowledged by all Personnel staff;
• Coordinating crew participation in the Company’s Corporate Social Responsibility (CSR) projects;
• Reviewing purchase requisitions for Personnel department;
• Preparing supply list with items/ materials for the yearly needs of the Personnel department;
• Supporting preparation of Personnel Section for internal and external audits in coordination with HR Manager and the Crewing Department;
• Announcing Cabin Inspection schedule;
• Portraying a positive image of our Cruises to all guests, officers, crew, and government officials;
• Maintaining professional relationships across all functions, while promoting a positive and harassment-free work environment that welcomes and respects differences in cultures, backgrounds, and individual personalities;
• Maintaining the working area clean, safe, and handling tools and equipment with care;
• Adhering to all safety regulations and using appropriate personal protective equipment (PPE) during work activities;
• Participating in emergency drills and responding to actual emergencies as per the Muster List;
• Adhering to and complying with all Company Policies and Procedures, Manuals and Directives;
• Performing duties and tasks according to above but not limited to that.

The Crew Manager reports and is accountable to the HR Manager.

Contract Duration: 6 +/- 1 Month