Credit Card Support Specialist - Banking (Inbound)

Intelegencia; Tarlac City; On-site; PHP 290,000 - 391,000; Full time

Job summary

Intelegencia in the Philippines (Tarlac) is seeking a Customer Service professional to handle inbound calls about banking and credit card inquiries. The role requires attention to detail and a customer-focused approach in a full-time onsite setting.

Responsibilities include resolving card-related issues, processing waivers, reversals, installments, and activation, while delivering accurate information and excellent service. Candidates with BPO exposure and banking knowledge are favored.

Qualifications

• Fresh graduates or applicants with 0–6 months of work experience; banking background preferred.
• Two years of college with at least one year of BPO experience; banking exposure is an advantage.
• Two years of college with at least two years of BPO experience; banking exposure is an advantage.

Responsibilities

• Handle inbound calls regarding banking and credit card concerns.
• Address inquiries and requests including waivers/reversals, installment programs, and card delivery follow-ups.
• Provide information on credit card products, services, and transactions; resolve concerns accurately and professionally.
• Maintain service quality and ensure customer satisfaction throughout interactions.

Skills

Verbal and written communication

Numerical skills

Card processes knowledge

Card ownership experience

Learning adaptability

Problem-solving

Attention to detail

Education

College Graduates - 0–6 months experience

2 years of college with 1 year BPO experience

College Undergraduates with 2+ years BPO experience

Job description

Intelegencia in the Philippines (Tarlac) is seeking a Customer Service professional to handle inbound calls about banking and credit card inquiries. The role requires attention to detail and a customer-focused approach in a full-time onsite setting.

Responsibilities include resolving card-related issues, processing waivers, reversals, installments, and activation, while delivering accurate information and excellent service. Candidates with BPO exposure and banking knowledge are favored.