24x7 Banking Support & Customer Care Specialist

Security Bank Corporation; Makati; On-site; PHP 279,000 - 446,000; Full time

Job summary

Security Bank Corporation in Makati is seeking a Better Banking Specialist to manage customer interactions across inbound/outbound calls, email, chat, and social channels with 24x7 support.

You will handle queries on credit cards, billing, disputes, and other bank products, and may cross-sell relevant offerings while escalating complex cases for timely resolution. On-site work at Ayala Head Office is required and shift schedules apply.

Qualifications

• Bachelor’s degree in any field.
• Ability to manage multiple client interactions.
• Excellent verbal and written communication.

Responsibilities

• Handle inbound/outbound calls to support client inquiries.
• Support CASA, Loans, Digibanker, SBOL, and credit cards.
• Respond to emails and other correspondence.
• Cross-sell products and escalate complex cases.

Skills

Multitasking

Communication skills

Listening skills

Multichannel handling

Voice & non-voice experience

Education

Bachelor's degree

Job description

Security Bank Corporation in Makati is seeking a Better Banking Specialist to manage customer interactions across inbound/outbound calls, email, chat, and social channels with 24x7 support.

You will handle queries on credit cards, billing, disputes, and other bank products, and may cross-sell relevant offerings while escalating complex cases for timely resolution. On-site work at Ayala Head Office is required and shift schedules apply.