Credit Card Support Specialist — Onsite, 24/7 Shifts

INTELEGENCIA BPO LLC CORP.; Tarlac City; On-site; PHP 212,000 - 324,000; Full time

Job summary

INTELEGENCIA BPO LLC CORP. is seeking customer-focused individuals for a banking customer service role handling inbound calls about credit card inquiries and issues.

The position requires handling waivers, reversals, installments, updates, promotions, disputes, and card-related requests while ensuring accurate information and positive customer experiences. Applicants should have 0–6 months of experience for fresh graduates or at least one year of BPO experience for others; banking experience is

Qualifications

• Fresh graduates or 0–6 months of work experience welcomed; banking experience preferred.
• At least one year of BPO experience if two years of college; banking background advantageous.
• At least two years of BPO experience if college undergrad; banking experience advantageous.

Responsibilities

• Handle inbound customer calls and assist with banking and credit card inquiries.
• Address inquiries on waivers, reversals, installments, updates, promotions, disputes, card delivery, and limits.
• Investigate and resolve financial-related customer concerns accurately and efficiently.
• Provide clear information on credit card products, services, and transactions.
• Maintain professionalism and deliver high-quality customer service in every interaction.

Skills

Verbal and written communication

Financial-related customer concerns

Numerical and computational skills

Knowledge of credit/debit card process

Card ownership or secondary cardholder

Ability to learn quickly

Problem-solving and attention toDetail

Education

College graduates

Two years of college education

College undergraduates

Job description

INTELEGENCIA BPO LLC CORP. is seeking customer-focused individuals for a banking customer service role handling inbound calls about credit card inquiries and issues.

The position requires handling waivers, reversals, installments, updates, promotions, disputes, and card-related requests while ensuring accurate information and positive customer experiences. Applicants should have 0–6 months of experience for fresh graduates or at least one year of BPO experience for others; banking experience is