Customer Service (Banking and Credit Cards) (Tarlac)

Intelegencia; Tarlac City; On-site; PHP 290,000 - 391,000; Full time

Job summary

Intelegencia in the Philippines (Tarlac) is seeking a Customer Service professional to handle inbound calls about banking and credit card inquiries. The role requires attention to detail and a customer-focused approach in a full-time onsite setting.

Responsibilities include resolving card-related issues, processing waivers, reversals, installments, and activation, while delivering accurate information and excellent service. Candidates with BPO exposure and banking knowledge are favored.

Qualifications

• Fresh graduates or applicants with 0–6 months of work experience; banking background preferred.
• Two years of college with at least one year of BPO experience; banking exposure is an advantage.
• Two years of college with at least two years of BPO experience; banking exposure is an advantage.

Responsibilities

• Handle inbound calls regarding banking and credit card concerns.
• Address inquiries and requests including waivers/reversals, installment programs, and card delivery follow-ups.
• Provide information on credit card products, services, and transactions; resolve concerns accurately and professionally.
• Maintain service quality and ensure customer satisfaction throughout interactions.

Skills

Verbal and written communication

Numerical skills

Card processes knowledge

Card ownership experience

Learning adaptability

Problem-solving

Attention to detail

Education

College Graduates - 0–6 months experience

2 years of college with 1 year BPO experience

College Undergraduates with 2+ years BPO experience

Job description

Customer Service (Banking and Credit Cards) (Tarlac)

Customer Success Philippines Full Time

We are looking for customer-focused and detail-oriented individuals to join our banking customer service team. The successful candidate will handle inbound hotline calls and assist customers with credit card-related inquiries, requests, and complaints while ensuring accurate information, effective issue resolution, and a positive customer experience.

Key Responsibilities

• Handle inbound customer calls through the telephony system and provide assistance with banking and credit card concerns.
• Address customer inquiries and requests involving:
• Waivers and reversals
• Installment programs
• Marketing promotions
• Card delivery and application follow-ups
• Credit limit increase requests
• Card activation
• Statement of Account (SOA) requests
• Balance and transaction inquiries
• Other credit card-related concerns
• Investigate and resolve financial-related customer concerns accurately and efficiently.
• Provide clear information regarding credit card products, services, and transactions.
• Maintain professionalism and ensure quality customer service throughout every interaction.

Qualifications and Requirements

Educational Background and Work Experience

Applicants must meet one of the following qualifications:

• College Graduates: Fresh graduates or applicants with 0–6 months of work experience are welcome. Banking experience or an academic background involving numbers and calculations is preferred.
• Applicants with at Least Two Years of College Education: Must have at least one year of BPO experience. Banking experience is an advantage.
• College Undergraduates: Must have at least two years of BPO experience. Banking experience is an advantage.

Skills and Competencies

• Good to excellent verbal and written communication skills.
• Ability to understand and handle financial-related customer concerns.
• Basic to strong numerical and computational skills.
• Knowledge of credit and debit card processes is preferred.
• Must have previously owned a credit or debit card or served as a secondary cardholder.
• Ability to learn quickly, adapt to changing processes, and follow established procedures.
• Strong problem-solving skills and attention to detail.

Work Arrangement and Employment Requirements

Applicants must be willing and able to meet the following conditions:

• Work onsite.
• Work in a 24/7 operating environment, including rotating shifts, weekends, and holidays.
• Accept permanent late-night shifts, as required by business operations.
• Relocate to another city based on company requirements, if necessary.
• Travel to the designated Business Continuity Plan (BCP) site during operational disruptions.
• Commit to no planned vacation or leave during the required 48-business-day period.
• Undergo and successfully complete the required background check.
• Disclose friends and family members who are current or former employees of the company, in accordance with company requirements.