Global Banking Customer Support Specialist

PM Consulting; Quezon City; On-site; PHP 240,000 - 420,000; Full time

Job summary

PM Consulting is seeking experienced customer service professionals to support international banking and financial services accounts from the Philippines. You will handle inbound and outbound calls, assist customers with account concerns, perform verification procedures, and ensure accurate transaction processing while complying with security standards.

Ideal candidates have 1–2 years of telephone-based customer service experience in banking or financial services, and a high school diploma or

Qualifications

• High school graduate or higher education required.
• At least 1–2 years of telephone-based customer service experience.
• Experience in banking, collections, fraud operations, underwriting, payouts or related financial functions preferred.

Responsibilities

• Handle inbound and outbound calls for international banking customers.
• Resolve account inquiries and banking transactions.
• Perform customer identity checks and verifications.
• Maintain complete records of transactions and interactions using CRM systems.

Skills

Customer service

Telephone support

Communication

Education

High school diploma

Some college

Bachelor's degree

Tools

CRM systems

Job description

PM Consulting is seeking experienced customer service professionals to support international banking and financial services accounts from the Philippines. You will handle inbound and outbound calls, assist customers with account concerns, perform verification procedures, and ensure accurate transaction processing while complying with security standards.

Ideal candidates have 1–2 years of telephone-based customer service experience in banking or financial services, and a high school diploma or