Inbound Banking Customer Experience Specialist

Metrobank; Makati, Eastern Manila District; On-site; PHP 223,200 - 334,800; Full time

Job summary

Metrobank is looking for a Customer Service Representative to provide top-notch support to credit card holders. The role involves handling inquiries, ensuring service standards, and educating customers to enhance their experience.

Prospective candidates should hold a bachelor’s degree, possess strong communication skills, and be proficient in Microsoft applications. This is a full-time position based in Makati with a shifting schedule.

Qualifications

• At least 1 year experience in Customer Service is an advantage, but fresh graduates are welcome to apply.
• Candidates must be amenable to work onsite 100% with a shifting schedule.

Responsibilities

• Provide quality service to Metrobank and PS Bank Credit Card holders.
• Handle and manage cardholder requests and inquiries.
• Cross-sell other products/cards/services of Metrobank Card Corporation.

Skills

Excellent Oral and Written Communication Skills

Proficiency in Microsoft Word

Proficiency in Microsoft Excel

Proficiency in Microsoft PowerPoint

Education

Bachelor’s degree from a college/university

Job description

Metrobank is looking for a Customer Service Representative to provide top-notch support to credit card holders. The role involves handling inquiries, ensuring service standards, and educating customers to enhance their experience.

Prospective candidates should hold a bachelor’s degree, possess strong communication skills, and be proficient in Microsoft applications. This is a full-time position based in Makati with a shifting schedule.