Creation Manager/Supervisor (BGC Taguig) | Onsite

TASQ Staffing Solutions; Taguig; On-site; PHP 558,000 - 781,200; Full time

Job summary

TASQ Staffing Solutions is seeking a Sales Team Leader to oversee a fully onsite operation in Taguig. The role involves coaching Sales Assistants, managing sales activities, and tracking performance metrics. Ideal candidates will have a Bachelor's Degree or equivalent experience in a supervisory role within a contact center. Strong communication skills in English and comfort with night shifts are required. Join us to drive success in a dynamic sales environment.

Qualifications

• Bachelor's Degree required or High School diploma with solid professional experience for at least 3 years.
• Excellent English communication skills.
• At least 3 years of experience in contact center (B2B/SaaS).
• At least 2 years tenure in supervisory role.
• Strong leadership and workflow management.
• Comfortable with high call volumes and US night shifts.

Responsibilities

• Coach and mentor Sales Assistants for target achievement.
• Handle sales activities and client inquiries.
• Track KPIs and prepare reports to identify trends.
• Manage escalations with timely client communication.
• Support daily sales operations and documentation.

Education

Bachelor's Degree

Job description

Working Setup

• 100% Onsite (BGC Taguig)

Work Hours

• 11PM to 8AM

Responsibilities

• Team Leadership & Supervision: Coach and mentor Sales Assistants to meet targets, monitor daily activities for quality, and conduct performance reviews with ongoing training support.
• Sales Operations & Frontline Engagement: Handle sales activities and client inquiries, lead sales communication, oversee call quality and CRM accuracy, and implement process improvements.
• Reporting & Performance Tracking: Track KPIs (calls, conversions, pipeline progress) and prepare reports to analyze trends and identify improvement areas.
• Client & Stakeholder Coordination: Manage escalations with timely client communication and collaborate internally to align sales efforts.
• Administrative Oversight: Support daily sales operations and documentation, ensuring organized records and compliance.

Requirements

• Bachelor's Degree required (or High School diploma with solid professional experience for at least 3 years)
• Excellent English communication
• At least 3 years of experience in contact center (B2B/SaaS)
• At least 2 years tenure in supervisory role
• Strong leadership, English skills, and workflow management
• US night shift, tool proficiency, high call volume comfort
• Coaching passion, sales/customer support results.