Career Support Senior Manager (BGC Taguig) | Onsite

TASQ Staffing Solutions; Taguig; On-site; PHP 669,600 - 892,800; Full time

Job summary

TASQ Staffing Solutions in Taguig is seeking an experienced leader for a contact center role, requiring at least 8 years in the industry and 2 years in a supervisory position. You will manage team performance, drive engagement initiatives, and enhance client relationships. The ideal candidate possesses a Bachelor's degree (or equivalent experience) and has strong account management skills. The role is 100% onsite from 11PM to 8AM, providing a dynamic work environment and opportunities for growth.

Qualifications

• At least 8 years experience in contact center/customer care.
• At least 2 years experience in a Supervisory role.
• Usual knowledge in CRM/ATS use.

Responsibilities

• Inspire and guide your team to meet ambitious KPIs.
• Drive engagement initiatives and monitor key metrics.
• Enhance candidate preparedness and coordinate interviews.

Skills

Excellent English communication

Team Leadership

Account Management

Operations Management

Process Improvement

Education

Bachelor's Degree or High School diploma plus 5 years experience

Job description

Working Setup:

• 100% Onsite (BGC Taguig)

Work Hours:

• 11PM to 8AM

Responsibilities:

• Team Leadership: Inspire and guide your team to success by leading, coaching, and managing their efforts; Set ambitious KPIs and ensure they're met; Conduct insightful performance reviews and efficiently manage schedules to keep everything on track.
• Operations: Drive engagement initiatives, achieve hiring targets, monitor key metrics, identify and resolve process gaps, and manage escalations effectively.
• Engagement: Drive successful job matching, enhance candidate preparedness, coordinate interview schedules, and foster lasting relationships.

Requirements:

• Bachelor's Degree required (or High School diploma with solid professional experience for at least 5 years)
• Excellent English communication
• At least 8 years experience in contact center/customer care
• At least 2 years tenure in Supervisory role
• At least years of experience in operations, customer support, or related fields, with senior leadership experience.
• Strong experience in account management or as a Client Services Manager is required.
• US RPO/volume hiring, CRM/ATS use, scaling/startup experience.
• Deep expertise in process improvement and operational transformation.