Onboarding and Training Specialist (BGC Taguig) | Onsite

TASQ Staffing Solutions; Taguig; On-site; PHP 446,400 - 669,600; Full time

Job summary

TASQ Staffing Solutions is hiring for an onsite role in Taguig focused on onboarding and training new hires. The position requires a Bachelor's degree and excellent English communication skills, alongside a minimum of 5 years of experience in a contact center, with at least 3 years in training. Responsibilities include designing training programs, assessing training effectiveness, and collaborating with various departments to align training with business goals. This position operates on a work schedule of 11PM to 8AM.

Qualifications

• Minimum 5 years experience in contact center (B2B/SaaS).
• At least 3 years tenure in Training.
• 3+ years experience in training, onboarding, learning&development, or related roles.

Responsibilities

• Lead end-to-end onboarding for new hires.
• Design and enhance training programs.
• Monitor onboarding and training effectiveness.
• Standardize onboarding and training materials.
• Collaborate with HR, Sales, and Operations.

Skills

Excellent English communication

Strong analytical skills

Education

Bachelor's Degree

Job description

Working Setup:

• 100% Onsite (BGC Taguig)

Work Hours:

• 11PM to 8AM

Responsibilities:

• Onboarding & Program Delivery: Lead end-to-end onboarding for new hires, including training on tools, processes, and role‑specific skills.
• Training & Development: Design and enhance training programs to address skill gaps and support employee growth through coaching and upskilling.
• Performance Support & Evaluation: Monitor onboarding and training effectiveness through metrics, assess learner performance with feedback, and refine programs based on data and business priorities.
• Process Improvement & Documentation: Standardize onboarding and training for consistency and scalability and to update training materials and knowledge bases.
• Stakeholder Collaboration: Collaborate with HR, Sales, and Operations to align training with business goals and serve as the onboarding support contact.

Requirements:

• Bachelor's Degree required
• Excellent English communication
• At least 5 years experience in contact center (B2B/SaaS)
• At least 3 years tenure in Training
• Strong analytical skills with experience in tracking training effectiveness and KPIs.
• At least 3 years of experience in training, onboarding, learning & development, or related roles.