Career Support Manager (BGC Taguig) | Onsite

TASQ Staffing Solutions; Taguig; On-site; PHP 781,200 - 1,004,400; Full time

Job summary

TASQ Staffing Solutions is looking for a skilled individual to lead their team in Taguig. Responsibilities include inspiring and coaching team members, managing daily operations to ensure peak productivity, and building strong client relationships. Candidates should have at least 8 years of experience in customer care and 3 years in a supervisory role. A Bachelor's degree is required, and excellent English communication skills are necessary for this 100% onsite position.

Qualifications

• Bachelor's Degree required or High School diploma with 5+ years experience.
• Excellent English communication skills are essential.
• Minimum 8 years in contact center/customer care.

Responsibilities

• Lead, coach, and inspire your team towards success.
• Manage daily operations to drive productivity and quality.
• Nurture client relationships and handle escalations professionally.

Skills

Team Leadership

Client Services Management

Excellent English communication

KPI Management

Stakeholder Management

Education

Bachelor's Degree or High School diploma (with experience)

Job description

Working Setup

• 100% Onsite (BGC Taguig)

Work Hours

• 11PM to 8AM

Responsibilities

• Team Leadership: Inspire and guide your team to success by leading, coaching, and nurturing their growth. Set ambitious KPIs, drive performance, and conduct insightful reviews while empowering your team to reach their full potential.
• Operations: Lead daily operations with precision, driving placement success, top-notch quality, and peak productivity. Track key metrics, tackle escalations head-on, and continuously refine processes for exceptional results.
• Engagement & Account Management: Guide job matching and boost candidate preparedness; nurture strong client relationships; expertly handle escalations; and consistently deliver top-notch service.

Requirements

• Bachelor's Degree required (or High School diploma with solid professional experience for at least 5 years)
• Excellent English communication
• At least 8 years experience in contact center/customer care
• At least 3 years tenure in Supervisory role
• Proven experience in account management or as a Client Services Manager is required.
• US RPO/volume hiring, CRM/ATS use, scaling/startup experience.
• Experience managing KPIs, reporting, and operational workflows.
• Excellent communication and stakeholder management skills.