Career Support Lead (BGC Taguig) | Onsite

TASQ Staffing Solutions; Taguig; On-site; PHP 446,400 - 669,600; Full time

Job summary

TASQ Staffing Solutions is seeking a Team Leader for their operations in Taguig, Philippines. This role involves inspiring a team to meet ambitious KPIs, managing operations effectively, and driving engagement initiatives. Candidates must possess a Bachelor's Degree (or High School diploma with relevant experience), along with excellent English communication skills and at least 3 years in customer care management. Strong leadership and familiarity with CRM/ATS systems are required for this supervisory position, which operates on a US night shift schedule.

Qualifications

• Bachelor's Degree required or High School diploma with 3+ years of professional experience.
• Excellent English communication skills are essential.
• Minimum 3 years of experience in contact center or customer care.
• At least 2 years of experience in a supervisory role.
• Strong leadership and workflow management skills needed.
• Comfortable with high call volumes and US night shifts.

Responsibilities

• Inspire and guide your team to success through effective leadership.
• Drive engagement initiatives and achieve hiring targets.
• Enhance candidate preparedness and coordinate interview schedules.
• Monitor key metrics and resolve process gaps efficiently.

Skills

Leadership

English communication

Workflow management

US night shift adaptability

Persuasion skills

Tool proficiency

Education

Bachelor's Degree or equivalent experience

Tools

CRM systems

ATS

Job description

Working Setup

• 100% Onsite (BGC Taguig)

Work Hours

• 11PM to 8AM

Responsibilities

• Team Leadership: Inspire and guide your team to success by leading, coaching, and managing their efforts; Set ambitious KPIs and ensure they're met; Conduct insightful performance reviews and efficiently manage schedules to keep everything on track.
• Operations: Drive engagement initiatives, achieve hiring targets, monitor key metrics, identify and resolve process gaps, and manage escalations effectively.
• Engagement: Drive successful job matching, enhance candidate preparedness, coordinate interview schedules, and foster lasting relationships.

Requirements

• Bachelor's Degree required (or High School diploma with solid professional experience for at least 3 years)
• Excellent English communication
• At least 3 years experience in contact center/customer care
• At least 2 years tenure in Supervisory role
• Strong leadership, English skills, and workflow management
• US night shift, tool proficiency, high call volume comforticipability
• US RPO/volume hiring, CRM/ATS use, scaling/startup experience.
• System building, large team leadership, persuasion skills.