Contract Administrator (Australian Client | Hybrid)

enablesGROUP; Metro Manila; Hybrid; PHP 335,000 - 614,000; Full time

Benefits offered by this job

Health and life insurance from Day 1

Leave credits: 20 days

Career advancement opportunities

Laptop provided

Office Pasig location

Profit-sharing after 5 years

In-house learning & AI programs

Job summary

enablesGROUP in Ortigas, Pasig, PH seeks a diligent Contract Support Officer to ensure high-quality contract and contractor data. You will manage data across CLMS, CRM, VendorPanel, and eTendering, provide first-line Zendesk support, and uphold governance with accurate records.

This role offers hybrid work options and opportunities for growth within Procurement Excellence. The position requires strong administration, data entry, and attention to detail, with experience in contract or procurement

Qualifications

• Experience in administration, data entry, or system support roles.
• Strong attention to detail and commitment to data accuracy.
• Ability to follow structured processes and procedures.
• Basic analytical capability to identify data inconsistencies.
• Strong organisational and time management skills.
• Proficiency in Microsoft Excel and related tools.

Responsibilities

• Systems Administration and Data Management across CLMS, CRM, VendorPanel and eTendering.
• Ensure records are complete, structured consistently, and aligned across systems.
• Maintain data standards, naming conventions, and system protocols.
• Data entry for contractor onboarding, contracts, panels, and updates.
• Maintain traceability of data changes and governance compliance.
• Triaged and resolved contract-related enquiries via Zendesk.
• Backfill support for Contract Officers during peak periods.

Skills

Administration

Data entry

Attention to detail

Structured processes

Time management

Communication

Tools

Zendesk

CLMS

CRM platforms

eTendering

Job description

Join the enablesGROUP – Where Talent Meets Opportunity!

Why Join enablesGROUP?
Since 2016, enablesGROUP has been on a mission: to deliver high-quality operations and outsourcing services to every client, big or small.
Fast forward to 2026, we’ve grown our global footprint to serve 100+ clients and expanded into 4 key industries. At enablesGROUP, you’re not just joining a company – you’re joining a community that values growth, learning, and success. Check us out at www.enablesgroup.com.
At enablesGROUP, you’re not just joining a company – you’re joining a community that values growth, learning, and success.

We have market leading engagement scores and invest heavily in your Learning and Development, with a specific focus on enhancing your ability to leverage AI in your daily tasks.

Our Perks & Benefits include:

• Comprehensive health and life insurance starting Day 1, covering 2 eligible dependents.

• 20 leave credits for vacation, emergencies and sick days.

• Endless opportunities for career advancement with annual performance reviews and salary increases.

• Company-provided laptop to set you up for success.

• Convenient office location in Pasig, at the heart of Manila, accessible to all.

• Loyalty rewards: Employees celebrating 5 years could receive a profit-sharing scheme.

• In-house learning & development programs with access to the latest in AI and technology.

Job Title: Contract Support Officer
Location: Ortigas, Pasig, PH
Work Schedule: Monday to Friday, 6:00 AM – 3:00 PM (Hybrid | 3x Onsite, 2x WFH)

Job Summary

The Contract Support Officer supports the effective operation of procurement systems and panel arrangements, with a primary focus on maintaining accurate, consistent, and reliable contract and contractor data across all systems.

The role is responsible for ensuring high standards of data integrity, reconciliation, and system alignment, providing the foundation for compliant, auditable, and scalable procurement delivery across multi-council, multi-supplier environment.

In addition, the role acts as the first point of contact for contract-related enquiries via Zendesk platform, ensuring enquiries are appropriately triaged and directed to the correct portfolio teams. Where enquiries fall within defined scope (such as contractor contact updates, system access, and user management) the Contract Support Officer resolves them directly, with the scope of resolution expected to expand as capability and system knowledge develop.

Job Responsibilities

Systems Administration and Data Management

• Maintain accurate and current data across systems, including:

  • Contract Lifecycle Management System (CLMS)

  • CRM platforms

  • VendorPanel system

  • eTendering systems

• Ensure contract, contractor, and panel records are complete, structured consistently, and are aligned across systems

• Apply and uphold data standards, naming conventions, and system protocols

Data Entry, Updates and Maintenance

• Perform timely and accurate data entry for:

  • contractor onboarding information

  • contract and panel records

  • variations and administrative updates

• Ensure all updates are supported by appropriate documentation

• Maintain traceability of data changes in line with governance requirements

Data Reconciliation and Quality Assurance

• Reconcile data across systems to ensure consistency and accuracy

• Conduct regular data quality checks and support data cleansing activities

• Escalate data issues and systemic inconsistencies where required

Enquiry Management and Triage

• Act as the first point of contact for contract-related enquiries via Zendesk

• Triage enquiries to ensure timely allocation to the appropriate:

  • portfolio team

  • Procurement Excellence function

  • other internal stakeholders

• Maintain clear and accurate records of enquiries and actions taken

Enquiry Resolution

• Resolve enquiries within defined scope, including:

  • contractor contact updates

  • user access and system account management

  • basic contract or panel information requests

• Ensure enquiries are resolved:

  • accurately

  • promptly

  • in accordance with documented processes

• Escalate complex or out-of-scope enquiries appropriately

• Support expansion of enquiry resolution scope over time as capability develops

Support to Procurement and Panel Lifecycle Processes

• Assist with system-related support for procurement activities, including:

  • maintaining panel and contractor records

  • ensuring documentation is correctly stored and accessible

  • supporting onboarding system requirements

• Ensure system records reflect current panel status and participation

Reporting and Data Support

• Extract and provide data to support:

  • operational reporting

  • governance and audit requirements

• Assist in preparing standard reports relating to:

  • panel data

  • contractor records

  • system usage

• Ensure reporting outputs are based on accurate and consistent data

Process Improvement and Systems Enablement

• Identify opportunities to improve:

  • data entry processes

  • reconciliation workflows

  • enquiry handling processes

• Contribute to system and process enhancements in collaboration with:

  • Procurement Excellence

  • Systems/Operations teams

• Support standardisation of system usage and data practices

Backfill Support to Contract Officers (as required)

• Provide targeted operational support to Contract Officers during:

  • peak workload periods

  • leave or resourcing gaps

• Backfill activities may include:

  • assisting with contractor onboarding coordination

  • updating panel and contractor records

  • responding to basic contractor enquiries

  • maintaining contract documentation

• Ensure backfill support is:

  • time-bound and clearly defined

  • does not compromise core data management responsibilities

Work Health and Safety

• Participate in the development of a safe and healthy workplace, always including adhering to WHS policies and procedures.

• Comply with instructions given and take reasonable care to ensure the safety of self and others; abide by the duty of care provided for in legislation.

• Report any hazard, injury, or illness immediately (or as practicable), to management.

• Ensure that others are not placed at risk, by any act or omission.

Qualifications

Essential

• Experience in administration, data entry, or system support roles

• Strong attention to detail and commitment to data accuracy

• Ability to follow structured processes and procedures

• Basic analytical capability to identify data inconsistencies

• Strong organisational and time management skills

• Proficiency in Microsoft Office (particularly Excel)

Desirable

• Experience with:

  • contract management systems (CLMS)

  • CRM or database systems

  • helpdesk platforms (e.g. Zendesk or similar)

• Exposure to procurement, contract management, or governance environments