Continuous Improvement Analyst - Flexible Work

QBE Group Shared Services Centre; Manila; Hybrid; PHP 800,000 - 1,200,000; Full time

Benefits offered by this job

Flexible working arrangements

Job summary

QBE Group Shared Services Centre in Manila seeks a Process Improvement Lead to drive CI initiatives, including process automation and quality improvements, partnering with GSSC functions and global stakeholders. You will lead Kaizen events, design and improve processes, and mentor teams across the centre.

Responsibilities include governance, cross-functional scoping, and maintaining effective stakeholder relationships, with emphasis on data-driven decisions using Power BI and Excel.

Qualifications

• Bachelor's degree or equivalent combination of education and work experience.
• Excellent verbal and written English communication skills; comfortable with all management levels.
• Excellent workshop facilitation and data gathering skills.
• Process flow design and optimisation.
• Project management skills from implementation to completion.
• Familiarity with process automation tools; strong Excel/Power BI usage.

Responsibilities

• Identify opportunities for improvement and measure process efficiencies.
• Establish and maintain process governance and framework across cross-functional processes.
• Manage continuous improvement programs (e.g., Kaizen/Idea Generation).
• Ensure CI approach is implemented consistently across the centre – Top Down, Bottom-up, Cross-functional.
• Partner with Operations to align and monitor initiatives until completion.
• Roll-out and facilitate CI forums (Kaizen, CI, OE).
• Conduct CI workshops (Kaizen, Lean/Six Sigma, RCA, FMEA).
• Build partnerships with local and onshore stakeholders.
• Use CI tools to document as-is and design to-be processes.
• Conduct coaching and mentoring sessions.
• Review to ensure customer needs are met.

Skills

Verbal & written English communication

Workshop facilitation

Data gathering

Process flow design

Project management

Adaptability

Multi-initiative management

Agile practice (Scrum)

Education

Bachelor's Degree or equivalent

Graduate degree in Business/Engineering or related

Tools

Power BI

Excel

Process automation tools

Job description

QBE Group Shared Services Centre in Manila seeks a Process Improvement Lead to drive CI initiatives, including process automation and quality improvements, partnering with GSSC functions and global stakeholders. You will lead Kaizen events, design and improve processes, and mentor teams across the centre.

Responsibilities include governance, cross-functional scoping, and maintaining effective stakeholder relationships, with emphasis on data-driven decisions using Power BI and Excel.