Process Transformation Analyst (Automation & Mapping)

QBE Group Shared Services Centre; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

QBE Group Shared Services Centre in Philippines is seeking a Process Improvement Specialist to drive process automation, map as-is and to-be processes, and partner with GSSC and onshore stakeholders to deliver measurable efficiency gains.

You will support discovery workshops, prepare BRDs/PDDs, and apply Signavio or Celonis for process mining while leveraging MS Office tools and Lean Six Sigma principles in a dynamic, regulated insurance context.

Qualifications

• Bachelor's Degree or equivalent combination of education and work experience.
• 1-3 years of experience in ‘as-is’ process discovery and ‘to-be’ process modelling and analysis, using structured methodology with proven result.
• Lean Six Sigma Yellow Belt Certification, Agile/ Scrum or equivalent.
• Knowledge in process & data analysis and customer journey mapping and touchpoint analysis.

Responsibilities

• Identify opportunities for improvement, measure process efficiencies, validate improvement benefits and act as a partner to the business to perform continuous improvement activities.
• Supports Process Redesign Experts/ Analysts in conducting process discovery workshops/sessions during opportunity identification.
• Creation of process design documents (PDDs) and/or business requirement documents (BRDs) for deployment of automation solutions.
• Responsible for detailed process mapping/analysis (Level 5-6 maps).
• Adherence to process improvement/automation governance framework.

Skills

Analytical Thinking

Business Process Analysis

Business Process Improvements

Business Process Modeling

Business Transformation

Critical Thinking

Customer Service

Intentional collaboration

Managing performance

Negotiation

Process Improvements

Process Refinement

Risk Management

Stakeholder Management

Strategic Planning

Education

Bachelor's Degree

Graduate degree in Business, Engineering or related disciplines

Tools

Signavio

Celonis

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Job description

QBE Group Shared Services Centre in Philippines is seeking a Process Improvement Specialist to drive process automation, map as-is and to-be processes, and partner with GSSC and onshore stakeholders to deliver measurable efficiency gains.

You will support discovery workshops, prepare BRDs/PDDs, and apply Signavio or Celonis for process mining while leveraging MS Office tools and Lean Six Sigma principles in a dynamic, regulated insurance context.