Quality Manager - Six Sigma & Process Improvement

W.R. Grace & Co.; Muntinlupa; On-site; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

HMO coverage for employees on day 1

Free HMO coverage for up to 3 depend­-

Educational Assistance

Job summary

Grace Global Business Services (GBS) in Manila, Philippines, seeks a Quality Manager to lead the QA function across multiple programs, driving continuous improvement and partnering with operations to enhance customer experience and business performance.

The role focuses on developing standards, mentoring teams, monitoring KPIs, and ensuring regulatory compliance. Strong analytical and communication skills are essential.

Qualifications

• Ability to analyze and solve complex QA issues and disseminate findings.
• Familiarity with 7 QC Tools.
• Strong verbal and written communication skills.
• Proven capability to work independently and manage multiple tasks.

Responsibilities

• Lead the QA function across programs to meet client, regulatory, and internal standards.
• Develop and implement QA standards, policies, and procedures.
• Mentor QA team members and develop future QA leadership.
• Monitor KPIs, SLAs, and quality metrics; perform audits and root-cause analysis.
• Collaborate with Operations and Training to improve agent performance and customer satisfaction.
• Ensure data security, regulatory compliance, and contractual obligations.

Skills

Analytical thinking

Communication skills

Independent worker

English communication

Education

Lean Six Sigma Black Belt or Master Black Belt certification

Tools

Microsoft Office (Outlook, Word, Excel, PowerPoint)

Job description

Grace Global Business Services (GBS) in Manila, Philippines, seeks a Quality Manager to lead the QA function across multiple programs, driving continuous improvement and partnering with operations to enhance customer experience and business performance.

The role focuses on developing standards, mentoring teams, monitoring KPIs, and ensuring regulatory compliance. Strong analytical and communication skills are essential.