Process Improvement & Transformation Analyst

QBE Group Shared Services Centre; Cebu City; On-site; PHP 750,000 - 1,100,000; Full time

Job summary

QBE Group Shared Services Centre in Cebu City seeks a role focused on driving innovation and continuous improvement across business processes. You will review processes for compliance, lead service improvements, and manage multiple projects to deliver high-quality outcomes.

Required is experience in process methodologies, stakeholder management, and a background in insurance/financial services. The role supports risk management and aims to enhance employee experience and service delivery.

Qualifications

• Relevant work experience required.
• Experience within the insurance or Financial Services industry is desirable.
• Experience and understanding of managing relationships with internal and external business customers at a senior level.
• Experience and understanding of the project lifecycle and process methodologies.
• Experience in identifying opportunities to drive forward systems changes and innovation to meet stakeholder, customer and business needs.
• AI initiatives

Responsibilities

• Review and evaluate all business processes and policies to ensure operational excellence and legislative compliance.
• Identify and deliver service improvement activities by employing process improvement methodologies.
• Act as the delivery lead across multiple projects to ensure high-quality and timely delivery.
• Undertake day-to-day identification, measurement, mitigation, and reporting of risks following the Risk Management Framework.
• Support senior members in driving alignment of priorities with business-unit leaders.
• Assist in the development of project documentation in alignment with company policies and methodologies.
• Support the facilitation of meetings and workshops as part of project management support.
• Encourage stakeholders and peers to adopt best practices.
• Resolve escalated complaints promptly.

Skills

Analytical Thinking

Business Process Analysis

Business Process Improvements

Business Process Modeling

Business Transformation

Critical Thinking

Customer Service

Intentional collaboration

Managing performance

Negotiation

Process Improvements

Process Refinement

Risk Management

Stakeholder Management

Strategic Planning

Education

Tertiary Degree or equivalent combination of education and work experience

Job description

QBE Group Shared Services Centre in Cebu City seeks a role focused on driving innovation and continuous improvement across business processes. You will review processes for compliance, lead service improvements, and manage multiple projects to deliver high-quality outcomes.

Required is experience in process methodologies, stakeholder management, and a background in insurance/financial services. The role supports risk management and aims to enhance employee experience and service delivery.