Construction Contracts Call Center Specialist

ALL RESOURCE CORPORATION; Philippines; Presencial; PHP 210.000 - 270.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

On-the-job training

Career development

Competitive remuneration

Structured work environment

Descripción de la vacante

ALL RESOURCE CORPORATION is seeking a dedicated Call Center Agent based in Carmen, Misamis Oriental. The role combines voice and non-voice support to assist clients and internal teams with contracts management in the construction industry.

You will handle inquiries, document interactions, and collaborate with departments to ensure timely resolutions while delivering high-quality customer service in a fast-paced setting.

Formación

• Proven experience as a Call Center Agent or in a similar customer-facing role.
• Excellent verbal and written communication skills.
• Proficiency in CRM software and Microsoft Office.
• Ability to multitask across multiple channels.
• Willingness to undergo training and adapt to processes.

Responsabilidades

• Handle incoming and outgoing calls with professionalism.
• Process inquiries related to contracts and service delivery.
• Respond to emails, live chats, and other non-voice channels.
• Document interactions accurately in databases and tracking systems.
• Resolve customer concerns and escalate when needed.
• Maintain records of contract discussions and agreements.
• Support contracts management team with admin tasks and follow-up.
• Provide information on construction projects, services, and terms.
• Meet call targets and maintain quality in interactions.
• Collaborate with internal departments to resolve client matters.

Conocimientos

Call center experience

Verbal communication

Written communication

CRM software

MS Office

Multitasking

Team collaboration

Patience and EI

Herramientas

CRM software

Microsoft Office

Descripción del empleo

ALL RESOURCE CORPORATION is seeking a dedicated Call Center Agent based in Carmen, Misamis Oriental. The role combines voice and non-voice support to assist clients and internal teams with contracts management in the construction industry.

You will handle inquiries, document interactions, and collaborate with departments to ensure timely resolutions while delivering high-quality customer service in a fast-paced setting.