Customer Support Specialist — Inbound/Outbound, Problem Solver

Work-1 Manpower Recruitment Services; Misamis Occidental; On-site; PHP 234,000 - 279,000; Full time

Benefits offered by this job

Performance bonus

Incentives

Health insurance

Professional development

Job summary

Work-1 Manpower Recruitment Services is seeking a Customer Service Representative for an on-site role in Misamis Occidental. You will be the main link between the company and its customers, answering questions, solving problems, and handling complaints with professionalism.

Responsibilities include handling inbound and outbound calls, troubleshooting technical issues, processing returns and billing corrections, logging interactions in CRM, and escalating complex cases when needed.

Qualifications

• No experience required; on-site role in Misamis Occidental.
• Customer service oriented with basic computer literacy.
• Good communication and problem-solving abilities.

Responsibilities

• Inbound and outbound calls handling for customer requests.
• Troubleshoot technical issues and process returns or billing fixes.
• Provide clear information about products/services.
• Log interactions in CRM with accuracy.
• Escalate complex issues to supervisors when needed.
• Practice active listening and empathy with customers.
• Communicate clearly in verbal and written form.
• Apply company guidelines and product knowledge to resolve issues.
• Navigate multi-line phone systems and internal databases.

Skills

English language

Customer service

Account management

Financial literacy

Digital marketing

Technical skills

Organizational skills

People skills

Back office support

Call center

Interpersonal skills

Job description

Work-1 Manpower Recruitment Services is seeking a Customer Service Representative for an on-site role in Misamis Occidental. You will be the main link between the company and its customers, answering questions, solving problems, and handling complaints with professionalism.

Responsibilities include handling inbound and outbound calls, troubleshooting technical issues, processing returns and billing corrections, logging interactions in CRM, and escalating complex cases when needed.