Concierge / Front Desk (Tower B)

GOLDEN TOPPER INVESTMENTS INC.; Cebu City; On-site; PHP 167,000 - 279,000; Full time

Job summary

GOLDEN TOPPER INVESTMENTS INC. is seeking a customer service professional in Cebu City to cater to all clients, including VIP guests, and to carry on daily guest service operations of the property.

You will manage complaints, maintain records, and serve as the main point of contact for information and assistance on site, while developing strong knowledge of facilities and services. The role includes organizing special functions as directed and coordinating guest requests with departments.

Qualifications

• BS- Tourism / BS - Hospitality Management
• 1-2 years relevant experience
• Strong customer service, organizational, and multitasking skills
• Excellent verbal and written communication skills
• Ability to handle diverse clients and resolve concerns efficiently
• Adaptability and a proactive mindset

Responsibilities

• Cater to all clients, especially VIP guests and must give exceptional customer service
• Responsible to carry on daily customer service operations of the property
• Management of customer complaints in coordination with building engineer, property manager or concerned person
• Maintain updated records of customer requests and complaints and its resolution
• Point of contact for all the guests who seeks any type of information or assistance in the property premises
• Develops a strong knowledge of the property facility and services
• Organizes special functions as directed by management
• Coordinates guest requests for special services and special needs or equipment with the appropriate department
• Handles visitors/ guest complaints and solve problem to the degree possible
• And all other duties and responsibilities which are not limited to these that may be assigned to you by the management.

Skills

Customer service

Organizational skills

Multitasking

Verbal communication

Written communication

Adaptability

Education

BS Tourism / Hospitality Management

Job description

Duties & Responsibilities:

• Cater to all clients, especially VIP guests and must give exceptional customer service




• Responsible to carry on daily customer service operations of the property




• Management of customer complaints in coordination with building engineer, property manager or concerned person




• Maintain updated records of customer requests and complaints and its resolution




• Point of contact for all the guests who seeks any type of information or assistance in the property premises




• Develops a strong knowledge of the property facility and services




• Organizes special functions as directed by management




• Coordinates guest requests for special services and special needs or equipment with the appropriate department




• Handles visitors/ guest complaints and solve problem to the degree possible




• And all other duties and responsibilities which are not limited to these that may be assigned to you by the management.

Qualifications:

• BS- Tourism / BS - Hospitality Management




• With 1 - 2 years relevant experience




• Strong customer service, organizational, and multitasking skills




• Excellent verbal and written communication skills




• Ability to handle diverse clients and resolve concerns efficiently




• Adaptability and a proactive mindset