Customer Experience Associate

Smartpark Systems Solutions, Incorporated; Philippines; On-site; PHP 279,000 - 446,000; Full time

Job summary

Smartpark Systems Solutions, Incorporated invites a Customer Experience Associate to join our front desk and client services team. You will welcome guests, handle inquiries, assist tenants, and coordinate with vendors to maintain smooth daily operations.

We value strong communication, a customer-first mindset, and the ability to multitask in a fast-paced environment. Proficiency in MS Office and a flexible schedule, including graveyard shifts, are preferred attributes.

Qualifications

• 1-2 years' experience in front office or admin support.
• Good communication skills and pleasing personality.
• Detail-oriented, organized, and able to multitask.
• Proficient in MS Office (Word, Excel, PowerPoint, Office 365).
• Hospitality or customer service background is a plus.
• Flexible to shifting schedules including graveyard.

Responsibilities

• Manage reception/front desk: handle calls, welcome guests, process inquiries.
• Provide tenant support: address concerns, manage emails, documents, gate passes, and permits.
• Support client services: assist with bookings, client requests, tours, and events.
• Oversee office upkeep: monitor cleanliness, perform walkthroughs, report issues, and coordinate with vendors/engineering.
• Ensure compliance with company policies, safety, and security standards.
• Deliver excellent customer service and build strong client relationships.

Skills

Customer service

Communication

Organization

Multitasking

Tools

MS Office

Job description

The Customer Experience Associate plays a key role in delivering outstanding service to clients, tenants, and guests. This position ensures smooth front desk operations, provides tenant and client support, maintains office upkeep, and upholds company standards on safety, security, and compliance. The role requires professionalism, strong communication skills, and a customer-first mindset to build and maintain positive relationships.

Key Responsibilities

• Manage reception/front desk: handle calls, welcome guests, process inquiries.
• Provide tenant support: address concerns, manage emails, documents, gate passes, and permits.
• Support client services: assist with bookings, client requests, tours, and events.
• Oversee office upkeep: monitor cleanliness, perform walkthroughs, report issues, and coordinate with vendors/engineering.
• Ensure compliance with company policies, safety, and security standards.
• Deliver excellent customer service and build strong client relationships.

Qualifications

• 1-2 years' experience in front office or admin support.
• Good communication skills and pleasing personality
• Detail-oriented, organized, and able to multitask.
• Proficient in MS Office (Word, Excel, PowerPoint, Office 365).
• Hospitality or customer service background is a plus.
• Flexible to shifting schedules including graveyard.

Willing to be assigned at One Ayala Tower. Can start ASAP.