Building Concierge

LSERV Corporation; Taguig; On-site; PHP 201,000 - 312,000; Full time

Job summary

A prominent service provider in the Philippines is seeking a Building Concierge to ensure smooth operations and outstanding customer service to residents and visitors. Responsibilities include addressing concerns, organizing events, and maintaining customer satisfaction. Ideal candidates should have a degree in BS Tourism or related fields and at least 1 year of experience in customer service or hospitality. Flexibility in working hours is essential, and the ability to start ASAP is preferred.

Qualifications

• 1 year of experience in customer service or hospitality.
• Ability to work flexible hours, including weekends.
• Can start ASAP.
• Willingness to work flexible hours, including weekends.
• Availability to start ASAP.

Responsibilities

• Attend to daily concerns of residents and ensure proper action is taken.
• Meet residents' needs, offer options, resolve problems, and provide feedback.
• Ensure full customer satisfaction.
• Perform follow-ups and monitor completion of maintenance service requests.
• Assist residents in arranging various services.
• Organize and coordinate special/social events for residents.

Skills

Strong communication skills

Interpersonal skills

Problem-solving

Flexible hours

Hospitality

Education

BS Tourism or any related course

Job description

As a Building Concierge, you will be responsible for ensuring the smooth operation of the building and providing excellent customer service to residents and visitors.

• Attends to the daily concerns of residents and ensures that proper action is always taken
• Meet residents' needs, offer options, resolve problems, and give feedback to residents
• Ensures full customer satisfaction.
• Performs follow-up and monitors completion of all maintenance service requests.
• Assists residents in making arrangements for various services, may it be inside or outside the property
• Organizes and coordinates all special/social events for residents
• Performs such other tasks as may be assigned from time to time

Requirements

• A graduate of a BS Tourism or any related course
• 1 year of experience in customer service or hospitality
• Strong communication and interpersonal skills
• Ability to work flexible hours, including weekends
• Can start ASAP