CONCIERGE

Tasty Habit; Muntinlupa; On-site; PHP 300,000 - 540,000; Full time

Job summary

Tasty Habit is seeking a Concierge in Metro Manila to deliver exceptional, personalized service to members, guests, and VIP clients at the front of house. You will be the first contact, reflecting premium hospitality standards and a welcoming, professional presence.

The ideal candidate has a strong hospitality background, excellent communication skills, and a genuine passion for outstanding service, with the ability to anticipate guest needs and coordinate across departments.

Qualifications

• Bachelor’s degree in hospitality management or related field is preferred.
• 2–3 years in premium hospitality environments.
• Excellent verbal and written English communication.
• Polished appearance and professional demeanor.

Responsibilities

• Welcome and accommodate members, guests, and VIP clients.
• Provide personalized assistance and respond promptly to inquiries or requests.
• Coordinate with departments to ensure smooth and efficient service delivery.
• Handle inquiries and complaints with professionalism and urgency.
• Maintain knowledge of facilities, services, amenities, and memberships.

Skills

Hospitality

Communication skills

Customer service

English fluency

Professional demeanor

Education

Bachelor’s degree in hospitality management

Job description

Job Summary

The Concierge is responsible for providing exceptional, personalized, and seamless service to members, guests, and VIP clients. The role serves as the first point of contact, ensuring that every interaction reflects the company's premium standards of hospitality, professionalism, and customer experience.

The ideal candidate must have a strong hospitality background, excellent communication skills, a pleasing personality, and a genuine passion for delivering outstanding service.

Key Responsibilities;

• Welcome and warmly accommodate members, guests, and VIP clients upon arrival.
• Provide personalized assistance and respond promptly to inquiries, requests, and concerns.
• Maintain a professional, approachable, and welcoming front-of-house presence.
• Assist with reservations, appointments, inquiries, and other member-related requests.
• Coordinate with different departments to ensure smooth and efficient service delivery.
• Handle member concerns and complaints with professionalism, courtesy, and urgency.
• Maintain excellent knowledge of company facilities, services, amenities, and membership privileges.
• Ensure that the reception and concierge area consistently reflects the company's premium standards.
• Build positive relationships with members and guests through attentive and personalized service.
• Perform other duties as may be assigned by the immediate superior.

Qualifications:

• Bachelor’s degree in hospitality management, Tourism, Hotel and Restaurant Management, or a related field is an advantage.
• With at least 2–3 years of relevant experience in a premium hotel, luxury resort, exclusive country club, high-end residential establishment, or equivalent hospitality environment.
• Excellent verbal and written communication skills, with strong command and fluency in the English language.
• Must possess a pleasing personality, polished appearance, excellent grooming, and professional demeanor.
• Has a genuine heart for service, strong interpersonal skills, and the ability to anticipate and understand guest needs.
• Confident, well-mannered, approachable, and capable of handling VIP members and high-profile guests.
• Ability to handle inquiries, requests, and complaints with composure, initiative, and sound judgment.
• Flexible to work on shifting schedules, weekends, and holidays.

Ideal Candidate Profile

We are looking for someone who is:

Naturally warm, courteous, and welcoming.

Highly articulate and confident in speaking English.

Well-presented, elegant, and professionally groomed.

Experienced in providing premium or luxury customer service.

Detail-oriented, proactive, and attentive to members' needs.

Possesses a genuine passion for hospitality and a heart of service.