Front Desk Officer

JVJ HOTELS CORPORATION; Batangas City; On-site; PHP 201,000 - 290,000; Full time

Job summary

JVJ Hotels Corporation in Batangas City is seeking a Front Desk/Guest Services Associate to warmly welcome guests and provide exceptional service at the reception. You will handle check-in/check-out, reservations, inquiries, and basic admin tasks while coordinating with housekeeping to ensure a smooth guest experience in a fast-paced environment.

Candidates should have a hospitality background, strong communication skills, and be willing to work shifts, weekends and holidays.

Qualifications

• Bachelor's degree in Hospitality Management, Tourism or related field
• Experience in customer service or front desk operations is an advantage
• Excellent communication and interpersonal skills
• Customer service-oriented with a pleasing personality
• Knowledge of basic computer applications (MS Office, Google Drive, Hotel Link, booking systems)
• Able to multitask and work in a fast-paced environment
• Experience with hotel system is an advantage
• Cash handling experience is a plus
• Willing to work on shifting schedules, weekends and holidays

Responsibilities

• Welcome and assist guest in a friendly and professional manner
• Handle check-in and check-out procedures efficiently
• Answer inquiries, provide information, and address guest concerns
• Manage reservations and room assignments
• Handle phone calls, emails and other guest communications
• Maintain accurate records and reports
• Coordinate with housekeeping and other departments as needed

Skills

Excellent communication

Interpersonal skills

Customer service

Multitasking

Shift work readiness

Education

Bachelor's degree in Hospitality Management / Tourism

Tools

MS Office

Google Drive

Hotel Link

Booking systems

Job description

Responsibilities:

• Welcome and assist guest in a friendly and professional manner

• Handle check-in and check-out procedures efficiently

• Answer inquiries, provide information, and address guest concerns

• Manage reservations and room assignments

• Handle phone calls, emails and other guest communications

• Maintain accurate records and reports

• Coordinate with housekeeping and other departments as needed

Qualifications:

• Bachelor's degree in Hospitality Management, Tourism or related field

• Experience in customer service or front desk operations is an advantage

• Excellent communication and interpersonal skills

• Customer service-oriented with a pleasing personality

• Knowledge of basic computer applications (MS Office, Google Drive, Hotel Link, booking systems)

• Able to multitask and work in a fast-paced environment

• Experience with hotel system is an advantage

• Cash handling experience is a plus

• Willing to work on shifting schedules, weekends and holidays