Concierge

PMS Primepower Network Inc.-CDO; Misamis Oriental; On-site; PHP 167,000 - 279,000; Full time

Job summary

A leading hospitality company in Misamis Oriental is looking for a Front Desk Representative to manage guest check-ins, handle inquiries, and resolve issues. Ideal candidates are fresh graduates or students with strong customer service skills. A diploma in Hospitality or a related field is required. Shift work is to be expected, and the environment is fast-paced. This role promises a friendly and organized atmosphere.

Qualifications

• Fresh graduates or students are welcome to apply.
• Ability to multitask effectively in a fast-paced environment.
• Friendly, organized, and reliable.

Responsibilities

• Greet and check-in guests upon arrival.
• Manage reservations and allocate rooms.
• Handle guest inquiries and provide information about the hotel and local attractions.
• Assist in resolving guest issues and complaints professionally.
• Ensure a welcoming and efficient front desk operation.

Skills

Strong customer service

Interpersonal skills

Communication skills

Proficiency in Customer Relationship Management

Education

Diploma in Hospitality or related field

Tools

CRM software

Job description

• Greet and check-in guests upon arrival.
• Manage reservations and allocate rooms.
• Handle guest inquiries and provide information about the hotel and local attractions.
• Assist in resolving guest issues and complaints professionally
• Ensure a welcoming and efficient front desk operation.

• Educational Qualifications: Diploma in Hospitality or related field.
• Experience Level: Fresh graduates or students are welcome to apply.
• Skills and Competencies: Strong customer service, interpersonal, and communication skills; proficiency in Customer Relationship Management.
• Working Conditions: Fast-paced hotel environment, shift work may be required.
• Qualities and Traits: Friendly, organized, reliable, and able to multitask effectively.