Concierge

Helpro Multipurpose Cooperative; Taguig; On-site; PHP 223,200 - 279,000; Full time

Job summary

A prominent hospitality cooperative in Taguig is seeking a Front Desk Associate to manage guest relationships, check-in and check-out processes, and ensure a welcoming atmosphere. Candidates should have a Bachelor's degree in Hospitality Management and strong customer service skills. Less than 1 year of experience is acceptable. This role may require working evenings, weekends, or holidays.

Qualifications

• Less than 1 year of experience in a hotel or customer service role.
• Experience handling guest inquiries and resolving complaints.
• Ability to maintain accurate records of reservations and payments.

Responsibilities

• Greet and register guests upon arrival.
• Manage check-in and check-out processes efficiently.
• Collaborate with housekeeping and maintenance teams.

Skills

Proficient in English

Strong customer service skills

Adept in CRM

Excellent communication skills

Interpersonal skills

Education

Bachelor’s degree in Hospitality Management or relevant field

Job description

Responsibilities

• Greet and register guests upon arrival.
• Manage check-in and check-out processes efficiently.
• Handle guest inquiries and resolve complaints promptly.
• Provide information about hotel services and local attractions.
• Maintain accurate records of reservations and payments.
• Collaborate with housekeeping and maintenance teams for optimal guest experiences.
• Ensure a welcoming and professional atmosphere at the front desk.

Qualifications

• Educational Qualifications: Bachelor’s degree in Hospitality Management or relevant field.
• Experience Level: Less than 1 year of experience in a hotel or customer service role.
• Skills and Competencies: Proficient in English, strong customer service skills, adept in CRM, excellent communication, and interpersonal skills.
• Responsibilities and Duties: Greet and assist guests, manage reservations, handle inquiries, and resolve complaints.
• Working Conditions: Fast-paced hotel environment, may require evening, weekend, or holiday shifts.
• Qualities and Traits: Friendly demeanor, problem-solving abilities, attention to detail, and a passion for hospitality.