Collections Specialist - Negotiation & Compliance (AU Shift)

WNS; Taguig; On-site; PHP 300,000 - 540,000; Full time

Job summary

WNS in Manila is seeking a Collections Team Member to contact overdue accounts and drive repayments with professionalism and empathy.

Responsibilities include contacting customers, negotiating repayment plans, and maintaining accurate records while ensuring compliance with debt collection laws. The role requires a college graduate with 2+ years of B2B collections experience, and AU shift availability at McKinley West.

Qualifications

• Must be a college graduate.
• At least 2 years B2B collections experience.
• Amenable to work in McKinley West, following AU shift schedule.

Responsibilities

• Contact customers to collect overdue payments via phone, email, or letters.
• Negotiate repayment plans and settlements per policy.
• Maintain accurate records of communications and payment arrangements.
• Follow up on promises and escalate unresolved cases.
• Ensure compliance with debt collection laws and company procedures.
• Meet or exceed daily and monthly collection targets.

Skills

Good communication

Negotiation

Team player

Education

College degree

Job description

WNS in Manila is seeking a Collections Team Member to contact overdue accounts and drive repayments with professionalism and empathy.

Responsibilities include contacting customers, negotiating repayment plans, and maintaining accurate records while ensuring compliance with debt collection laws. The role requires a college graduate with 2+ years of B2B collections experience, and AU shift availability at McKinley West.