B2B Collections Specialist: Negotiation & Recovery

WNS Global Services, Inc.; Manila; On-site; PHP 290,000 - 469,000; Full time

Job summary

WNS Global Services, Inc. in Manila is seeking a Collections Team Member to engage customers with overdue accounts and recover payments. The role emphasizes professional communication, negotiation, and problem-solving to hit daily targets.

You will contact customers via phone, email, or letters, arrange feasible repayment plans, and keep meticulous records while ensuring compliance with debt laws and company policies. This role is posted on behalf of Capgemini by WNS.

Qualifications

• Must be a college graduate.
• Must have at least 2 years B2B collections experience, with ANZ market exposure.
• Amenable to work in McKinley West, following AU shift schedule.

Responsibilities

• Contact customers via phone, email, or letters to collect outstanding debts.
• Negotiate repayment plans and settlements per policies.
• Maintain accurate records of communications and payment arrangements.
• Follow up on broken promises to pay and escalate unresolved cases.
• Maintain compliance with debt collection laws and company procedures.
• Meet or exceed daily and monthly collection targets.

Skills

Good communication

Negotiation skills

Team player

Education

College degree

Job description

WNS Global Services, Inc. in Manila is seeking a Collections Team Member to engage customers with overdue accounts and recover payments. The role emphasizes professional communication, negotiation, and problem-solving to hit daily targets.

You will contact customers via phone, email, or letters, arrange feasible repayment plans, and keep meticulous records while ensuring compliance with debt laws and company policies. This role is posted on behalf of Capgemini by WNS.