Collections Specialist

WNS; Taguig; On-site; PHP 300,000 - 540,000; Full time

Job summary

WNS in Manila is seeking a Collections Team Member to contact overdue accounts and drive repayments with professionalism and empathy.

Responsibilities include contacting customers, negotiating repayment plans, and maintaining accurate records while ensuring compliance with debt collection laws. The role requires a college graduate with 2+ years of B2B collections experience, and AU shift availability at McKinley West.

Qualifications

• Must be a college graduate.
• At least 2 years B2B collections experience.
• Amenable to work in McKinley West, following AU shift schedule.

Responsibilities

• Contact customers to collect overdue payments via phone, email, or letters.
• Negotiate repayment plans and settlements per policy.
• Maintain accurate records of communications and payment arrangements.
• Follow up on promises and escalate unresolved cases.
• Ensure compliance with debt collection laws and company procedures.
• Meet or exceed daily and monthly collection targets.

Skills

Good communication

Negotiation

Team player

Education

College degree

Job description

The Collection Team Member contacts individuals with overdue accounts and conducts administrative activities to recover outstanding payments. The role requires strong communication, negotiation, and problem-solving skills for timely debt collection while maintaining a professional and empathetic approach.

Mentioned below are key duties:

• Contact customers via phone, email, or letters to collect outstanding debts.
• Negotiate repayment plans and settlements in accordance with company policies.
• Maintain accurate records of all communications and payment arrangements.
• Follow up on broken promises to pay and escalation unresolved cases.
• Maintain compliance with debt collection laws and company procedures.
• Meet or exceed daily and monthly collection targets.

Skills Required

• Good communication with and customer centricity
• Effective negotiation skills to drive collections
• Team player with a positive attitude

Qualifications

• Must be a college graduate
• Must have at least 2 years B2B Collections experience
• Amenable to work in McKinley West, following AU shift schedule

*This role is being posted on behalf of Capgemini by WNS, Part of Capgemini