B2B Collections Specialist

WNS Global Services, Inc.; Manila; On-site; PHP 290,000 - 469,000; Full time

Job summary

WNS Global Services, Inc. in Manila is seeking a Collections Team Member to engage customers with overdue accounts and recover payments. The role emphasizes professional communication, negotiation, and problem-solving to hit daily targets.

You will contact customers via phone, email, or letters, arrange feasible repayment plans, and keep meticulous records while ensuring compliance with debt laws and company policies. This role is posted on behalf of Capgemini by WNS.

Qualifications

• Must be a college graduate.
• Must have at least 2 years B2B collections experience, with ANZ market exposure.
• Amenable to work in McKinley West, following AU shift schedule.

Responsibilities

• Contact customers via phone, email, or letters to collect outstanding debts.
• Negotiate repayment plans and settlements per policies.
• Maintain accurate records of communications and payment arrangements.
• Follow up on broken promises to pay and escalate unresolved cases.
• Maintain compliance with debt collection laws and company procedures.
• Meet or exceed daily and monthly collection targets.

Skills

Good communication

Negotiation skills

Team player

Education

College degree

Job description

The Collection Team Member contacts individuals with overdue accounts and conducts administrative activities to recover outstanding payments. The role requires strong communication, negotiation, and problem-solving skills for timely debt collection while maintaining a professional and empathetic approach.

Mentioned below are key duties:

• Contact customers via phone, email, or letters to collect outstanding debts.

• Negotiate repayment plans and settlements in accordance with company policies.

• Maintain accurate records of all communications and payment arrangements.

• Follow up on broken promises to pay and**escalate** unresolved cases.

• Maintain compliance with debt collection laws and company procedures.

• Meet or exceed daily and monthly collection targets.

Skills Required

• Good communication with and customer centricity

• Effective negotiation skills to drive collections

• Team player with a positive attitude

Qualifications

• Must be a college graduate

• Must have at least 2 years B2B Collections experience, with experience working in ANZ market

• Amenable to work in McKinley West, following AU shift schedule

*This role is being posted on behalf of Capgemini by WNS, Part of Capgemini