Collections Associate

Capgemini; Taguig; On-site; PHP 335,000 - 670,000; Full time

Job summary

Capgemini is seeking a Collection Team Member based in Metro Manila to contact customers, negotiate settlements, and drive timely repayments. The role emphasizes professional, empathetic communication and strict adherence to company policies.

You will handle a range of accounts, maintain precise records, and ensure compliance with applicable debt collection laws. The position requires 1.5–5 years of collections experience and a college degree, with onsite work at Capgemini offices in Taguig or

Qualifications

• Proven ability to collect debts while maintaining professional etiquette.
• 1.5–5 years of collections experience, preferably in banking/cards.
• Bachelor's degree or college graduate required.

Responsibilities

• Contact customers via phone, email or letters to collect debts.
• Negotiate repayment plans and settlements per policy.
• Maintain accurate records of communications and payment plans.
• Follow up on unresolved cases and escalations.
• Ensure compliance with debt collection laws and procedures.
• Meet or exceed daily and monthly collection targets.

Skills

Excellent English communication

Negotiate

Team player

Collections experience

College graduate

Education

College degree

Job description

The Collection Team Member contacts individuals with overdue accounts and conducts administrative activities to recover outstanding payments. The role requires strong communication, negotiation, and problem-solving skills for timely debt collection while maintaining a professional and empathetic approach.

1. Key Responsibilities:

• Contact customers via phone, email, or letters to collect outstanding debts.
• Negotiate repayment plans and settlements in accordance with company policies.
• Maintain accurate records of all communications and payment arrangements.
• Follow up on broken promises to pay and escalated unresolved cases.
• Maintain compliance with debt collection laws and company procedures.
• Meet or exceed daily and monthly collection targets

2. Skills and Qualifications:

• Excellent English communication skills with customer centricity
• Must have the ability to negotiate to drive collections efficiently
• Team player with a positive attitude
• 1.5-5 years Collections experience, preferably in banking/cards LOB
• College graduate

3. Work Set-up:

• Amenable to work onsite both at McKinley West, Taguig and SM MOA Complex, Pasay offices
• Willing to work Australian business hours, fixed weekends off