Collections Specialist - High-Volume Inbound/Outbound

Booth & Partners; Philippines; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Onsite Makati

AU hours

Job summary

Active Utilities is seeking a detail-oriented collections specialist to operate in Australian business hours, based on a Manila on-site location (Makati/BGC).

You will handle high-volume debtor communications, document interactions, and support with account reconciliations and reporting. The role requires strong English skills and a proactive, customer-focused approach in a collaborative team.

Qualifications

• 1-3 years experience in collections/AR/customer service/billing.
• Strong verbal and written English communication.
• Proven ability to handle high-volume interactions.
• Experience handling debtor accounts and reconciliations is a plus.

Responsibilities

• Make a high volume of outbound calls to follow up on outstanding balances.
• Handle inbound calls and electronic communications about account status and balances.
• Document collection activities and customer interactions; attend team meetings.
• Perform data integrity checks to ensure accuracy of account information.
• Prepare internal management reports.
• Assist with ad hoc duties; apply negotiation and conflict resolution skills.
• Maintain accuracy in customer and account data; show empathy in difficult conversations.
• Contribute to process improvements and efficiency initiatives.

Job description

Active Utilities is seeking a detail-oriented collections specialist to operate in Australian business hours, based on a Manila on-site location (Makati/BGC).

You will handle high-volume debtor communications, document interactions, and support with account reconciliations and reporting. The role requires strong English skills and a proactive, customer-focused approach in a collaborative team.