Collections Specialist

Hammerjack Pty Ltd; Taguig; On-site; PHP 335,000 - 502,000; Full time

Job summary

Capgemini, based in the Philippines, is seeking a Collection Team Member to support debt recovery efforts from Manila. The role focuses on professional customer interactions, compliant collections, and timely settlement of outstanding accounts.

You will contact customers, negotiate settlements, and maintain detailed records while meeting daily targets. This on-site position requires strong communication and a team-oriented mindset within the Capgemini-WNS collaboration.

Qualifications

• Must be a college graduate.
• Minimum 2 years B2B collections experience.
• Able to work in McKinley West, following AU shift schedule.

Responsibilities

• Contact customers to collect outstanding debts via phone, email, or letters.
• Negotiate repayment plans and settlements per policy.
• Maintain records of communications and payment arrangements.
• Follow up on broken promises and escalated cases.
• Ensure compliance with debt collection laws and company procedures.
• Meet or exceed daily and monthly collection targets.

Skills

Communication

Negotiation

Team player

Education

Bachelor's degree

Job description

The Collection Team Member contacts individuals with overdue accounts and conducts administrative activities to recover outstanding payments. The role requires strong communication, negotiation, and problem-solving skills for timely debt collection while maintaining a professional and empathetic approach.

Mentioned below are key duties:

• Contact customers via phone, email, or letters to collect outstanding debts.
• Negotiate repayment plans and settlements in accordance with company policies.
• Maintain accurate records of all communications and payment arrangements.
• Follow up on broken promises to pay and escalated unresolved cases.
• Maintain compliance with debt collection laws and company procedures.
• Meet or exceed daily and monthly collection targets.

Skills Required

• Good communication with and customer centricity
• Effective negotiation skills to drive collections
• Team player with a positive attitude

Qualifications

• Must be a college graduate
• Must have at least 2 years B2B Collections experience
• Amenable to work in McKinley West, following AU shift schedule

*This role is being posted on behalf of Capgemini by WNS, Part of Capgemini