Collections Specialist | ₱31k Package | Mortgage Account

Moder Solutions Inc.; Mandaue; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

HMO Coverage from Day 1

Perfect Attendance Bonus

Performance-based incentives

Training and development

Career growth opportunities

Job summary

Moder Solutions Inc. is seeking a Collections Specialist who will manage customer accounts, contact customers about overdue balances, and negotiate payment arrangements.

This role requires 2 years of BPO experience in billing or financial accounts, strong analytical skills, and excellent English communication. You will work full-time onsite in Alabang and support compliant, customer-focused resolution.

Qualifications

• College level or college graduate with relevant experience.
• Minimum 2 years of BPO experience in billing/financial roles.
• Experience in billing or financial accounts.
• Strong analytical and problem-solving skills.
• Excellent English communication skills.
• Willing to work full-time onsite in Alabang.
• Willing to work graveyard shift.

Responsibilities

• Contact customers regarding overdue accounts and balances.
• Negotiate payment arrangements while maintaining relationships.
• Address billing concerns and account inquiries.
• Maintain accurate customer records.
• Comply with policies, procedures and regulatory requirements.
• Achieve individual and team targets.

Skills

BPO experience

Billing/Financial accounts

Analytical skills

English communication

Onsite in Alabang

Graveyard shift

Education

College Level / College Graduate

Job description

About the role

As a Collections Specialist, you will be responsible for managing customer accounts, contacting customers regarding outstanding balances, negotiating payment arrangements, resolving billing concerns, and delivering a positive customer experience while adhering to company policies and compliance standards.

Key responsibilities

• Contact customers regarding overdue accounts and outstanding balances.
• Negotiate payment arrangements while maintaining positive customer relationships.
• Address billing concerns and account-related inquiries.
• Maintain accurate customer records and documentation.
• Comply with company policies, procedures, and regulatory requirements.
• Achieve individual and team performance targets.

About you

• College Level or College Graduate
• At least 2 years of BPO experience handling any of the following: Billing Accounts, Financial Accounts, Collections, Payment Processing, Credit Card Fraud Claims
• Experience in billing or financial accounts
• Strong analytical and problem-solving skills
• Excellent English communication skills
• Willing to work full-time onsite in Alabang
• Willing to work on a graveyard shift

Benefits

• Fixed weekends off
• HMO Coverage from Day 1 (including dependents) with up to ₱200,000 coverage
• ₱2,000 Monthly Perfect Attendance Bonus
• Performance-based incentives
• Comprehensive training and development programs
• Career growth opportunities
• Supportive and dynamic work environment
• Monthly Engagement Activities
• Quarterly Employee Recognition Awards
• Annual Year-End Celebration