Collections Associate (Voice)

Accenture; Metro Manila; On-site; PHP 230,000 - 320,000; Full time

Benefits offered by this job

HMO on Day 1 (medical, dental, mental)

Free medicines

Paid vacation and sick leave

Performance incentives and stock plan

Learning programs and certifications

Career growth in global org

Job summary

Accenture Philippines is seeking a Collections Associate to manage customer accounts, collect overdue balances, and support cash application to ensure healthy cash flow. The role requires handling disputes and billing inquiries, with focus on aging reports and prioritizing collection tasks.

Ideal candidates have a relevant degree, 6+ months in collections or AR, and strong analytical and communication skills.

Qualifications

• Bachelor's degree in accounting/finance or related field required.
• At least 6 months in collections, AR, or dispute resolution preferred.
• Experience with aging reports and reconciliations is a plus.
• Strong communication and analytical abilities required.
• Willing to work onsite in Metro Manila and night shifts.

Responsibilities

• Manage customer accounts and collect outstanding balances.
• Follow up on overdue invoices via phone, email, and other channels.
• Monitor aging reports and prioritize collection activities.
• Resolve disputes, deductions, and billing concerns.
• Perform account reconciliations and validate balances.
• Support cash application, reporting, audits, and process improvements.

Skills

Analytical thinking

Problem solving

Communication skills

Attention to detail

Night shift

Collections/AR experience

Customer account management

Education

Bachelor's degree in Accountancy, Finance, Business Administration, Management, or related field

Tools

SAP

Oracle

Salesforce

Microsoft Dynamics

NetSuite

Job description

Role Summary

Join our team as a Collections Associate and play a key role in managing customer accounts, resolving payment issues, reducing aged receivables, and driving healthy cash flow performance.

What You'll Do

• Manage customer accounts and collect outstanding balances

• Follow up on overdue invoices through phone, email, and other channels

• Monitor aging reports and prioritize collection activities

• Resolve payment disputes, deductions, and billing concerns

• Perform account reconciliations and validate outstanding balances

• Support cash application, reporting, audits, and process improvements

What We're Looking For

• Bachelor's degree in Accountancy, Finance, Business Administration, Management, or a related field

• At least 6 months of experience in Collections, Accounts Receivable, Customer Account Management, or Dispute Resolution

• Experience in Collections Management, Customer Follow-up, or Debt Recovery

• Experience managing aging reports and outstanding receivables

• Experience resolving disputes, deductions, short payments, or billing inquiries

• Experience in account reconciliations and customer account management

• Strong analytical, problem-solving, and communication skills

• Amenable to work onsite in Quezon City, Mandaluyong, Taguig, or Alabang

• Willing to work on shifting schedules, including night shift

Good to Have

• Experience in Shared Services, BPO, Global Business Services, or multinational companies

• Exposure to SAP, Oracle, Salesforce, Microsoft Dynamics, NetSuite, or similar ERP platforms

• Knowledge of credit and collections best practices

• Experience in Cash Application support

Benefits You Can Look Forward To

• HMO on Day 1 (medical, dental, and mental wellness coverage)

• Free medicines*

• Paid vacation and sick leave

• Performance incentives and stock purchase plan

• Learning programs and certifications

• Career growth opportunities in a global organization

*Terms and conditions apply.