Collections Specialist

Tap Growth ai; Muntinlupa; On-site; PHP 201,000 - 312,000; Full time

Job summary

Tap Growth ai is seeking a motivated Collection Agent to contact customers with outstanding balances, arrange payments, and manage accounts professionally from our Alabang site. The role requires strong communication, reliability, and the ability to work night shifts in a fast-paced, target-driven environment.

Ideal candidates have at least 1 year in collections or related B2C/financial roles, with good verbal and written skills and a willingness to report onsite in Alabang.

Qualifications

• Strong verbal and written communication skills.
• Ability to negotiate payment arrangements professionally.
• Experience in collections or customer service related to finance is a plus.

Responsibilities

• Contact customers by voice calls to discuss outstanding balances.
• Negotiate payment arrangements based on policies and customer circumstances.
• Maintain accurate records of interactions and collection activities.
• Follow established collection procedures and meet team targets.
• Escalate complex issues when needed and protect customer information.

Skills

Verbal communication

Written communication

Negotiation

Record-keeping

Target-driven

Job description

Job Description:

About the role

We are looking for a motivated and customer-focused Collection Agent to join our team. The successful candidate will be responsible for contacting customers regarding outstanding balances, assisting with payment arrangements, and ensuring that accounts are handled professionally and efficiently.

Key responsibilities

• Contact customers through voice calls to discuss outstanding balances and overdue accounts
• Communicate professionally and clearly with customers regarding their account status
• Negotiate appropriate payment arrangements based on company policies and customer circumstances
• Handle customer questions, concerns, and objections related to payments and accounts
• Maintain accurate and updated records of customer interactions and collection activities
• Follow established collection procedures, policies, and quality standards
• Meet individual and team collection targets and performance metrics
• Escalate complex customer concerns or account issues to the appropriate team when necessary
• Protect customer information and maintain confidentiality at all times

About you

• At least 1 year of collections experience is preferred
• Experience in B2C, voice collections, CSR with collections, banking, telco, loans, or other financial/collections accounts is acceptable
• Good verbal and written communication skills
• Willing to work night shifts and report onsite in Alabang
• Ability to work in a fast-paced, target-driven environment