Collections Specialist | Onsite, Night Shift

Civicom Pacific Corp.; Muntinlupa; On-site; PHP 335,000 - 391,000; Full time

Benefits offered by this job

Performance Incentives

HMO + Life Insurance

Attendance Bonuses

On-site parking

Gym membership

Health insurance

Job summary

Civicom Pacific Corp. is seeking a Collections Specialist for our Alabang, Muntinlupa office. The role focuses on debt recovery, negotiating payments, and achieving performance-based incentives.

Expect a competitive PHP 30,000–35,000 monthly package with potential earnings up to PHP 46,000+ including incentives. Key duties include contacting customers, reconciling accounts, and providing robust AR and collections support.

Qualifications

• 2+ years collections experience.
• Strong billing and collection process understanding.
• Excellent verbal and written communication skills.
• Ability to work independently in a fast-paced environment and meet targets.
• Willing to work onsite in Alabang, Madrigal Business Park.

Responsibilities

• Contact customers by phone to secure payments and arrange settlements.
• Research and reconcile accounts with documented collection attempts.
• Provide AR, customer service, and collections support.
• Conduct skip tracing when needed.

Skills

Negotiation

Communication

Independent worker

Problem solving

Tools

Auto-dialer

Job description

Job Description

Are you a results-driven professional with a knack for negotiation? We are looking for Collections Specialists to join our growing team in Alabang. If you have a background in debt recovery and want a role that rewards your performance with a massive incentive structure, this is the place for you!

You will provide collections support for a third-party company, handling accounts with long past-due balances related to medical services or liabilities through effective negotiation and a solution-oriented approach.

This role also includes performance-based incentives tied to collections and achieving targets, giving you the opportunity to be rewarded for your success.

The Offer: Competitive Pay & Perks

• Salary range: PHP 30,000 – 35,000 monthly package
• Total Potential Earnings: Up to ₱46,000+ (inclusive of performance based incentives)
• Work Schedule: Fixed Weekends Off (Saturday & Sunday)
• Location: 100% Onsite in Alabang, Muntinlupa

Additional Benefits:

• Performance Incentives (Quarterly 1, 2 and 3)
• Monthly and Quarterly Attendance Bonuses
• Comprehensive HMO + Life Insurance

Key Responsibilities:

• Contact customers via phone to secure payments for outstanding debt obligation, to determine the reason(s) for it, and to obtain a commitment to pay, negotiate payment in full or payment arrangements
• Research and reconcile assigned accounts ensuring recorded and detailed documentation of collection efforts with resolution of client discrepancies
• Provide account receivable, customer service, and collections efforts
• Conduct skip tracing if needed

Job Qualifications:

• Two or more (2+) years Collections experience
• In-depth understanding of billing and collection processes
• Strong negotiation skills using an assertive but tactful approach
• Ability to work independently in a fast paced environment and meet quality and productivity goals
• Ability to investigate complex situations and offer solutions for resolutions
• Strong verbal & written communication skills
• Experience with auto-dialer is an advantage
• Willing to work onsite in our Madrigal Business Park, Alabang, Muntinlupa City office

If you’re the right one, you can expect

• Opportunity to create or be part of something remarkable
• A competitive salary package based on your work experience and skills
• Company-sponsored Health Maintenance coverage on Day 1
• Quarterly Performance Bonus
• Perfect Attendance Bonus
• 10 accrued Sick Leave credits in a year — unused ones are commutable to cash
• 10 Vacation Leave credits in a year, among others
• Career growth and learning opportunities
• Opportunity to collaborate with the other teams and business units in the company, even with our global business leaders
• Have a hand at doing charitable work by simply doing your job really well

Job Types: Full-time, Permanent

Pay: Php30,000.00 – Php35,000.00 per month

Benefits:

• Company events
• Gym membership
• Health insurance
• On-site parking
• Promotion to permanent employee

Ability to commute/relocate:

• Muntinlupa: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• BPO: 2 years (Required)
• Collections: 2 years (Required)

Work Location: In person

Find out more about Civicom Pacific atwww.civi.comand our Feathers Project atwww.feathersproject.org.