Collections Specialist | ₱31k Package | Mortgage Account

Moder Solutions Inc.; Cebu City; On-site; PHP 420,000 - 540,000; Full time

Benefits offered by this job

Fixed weekends off

HMO Coverage from Day 1 with dependets

Attendance Bonus

Performance-based incentives

Training and development programs

Career growth opportunities

Team engagement activities

Year-end celebration

Job summary

Moder Solutions Inc. is seeking a Collections Specialist to manage customer accounts, contact customers about outstanding balances, and negotiate payment arrangements in a dynamic BPO setting.

You will resolve billing concerns, maintain records, and ensure compliance with policies while delivering a positive customer experience. Ideal candidates have 2+ years in BPO focusing on billing or collections, strong analytical skills, and excellent English communication.

Qualifications

• College level or college graduate with relevant BPO exposure.
• At least 2 years of BPO experience handling billing, financial accounts, collections, payment processing, or related claims.
• Strong analytical and problem-solving skills.
• Excellent English communication skills.
• Willing to work full-time onsite in Alabang.
• Willing to work a graveyard shift.

Responsibilities

• Contact customers regarding overdue accounts and outstanding balances.
• Negotiate payment arrangements while maintaining positive relationships.
• Address billing concerns and account inquiries.
• Maintain accurate customer records and documentation.
• Comply with company policies, procedures, and regulatory requirements.
• Achieve individual and team performance targets.

Skills

Collections experience

Billing/financial accounts

Analytical thinking

Excellent English

Education

College Level or College Graduate

Job description

About the role

As a Collections Specialist, you will be responsible for managing customer accounts, contacting customers regarding outstanding balances, negotiating payment arrangements, resolving billing concerns, and delivering a positive customer experience while adhering to company policies and compliance standards.

Key responsibilities

• Contact customers regarding overdue accounts and outstanding balances.

• Negotiate payment arrangements while maintaining positive customer relationships.

• Address billing concerns and account-related inquiries.

• Maintain accurate customer records and documentation.

• Comply with company policies, procedures, and regulatory requirements.

• Achieve individual and team performance targets.

About you

• College Level or College Graduate

• At least 2 years of BPO experience handling any of the following: Billing Accounts, Financial Accounts, Collections, Payment Processing, Credit Card Fraud Claims

• Experience in billing or financial accounts

• Strong analytical and problem-solving skills

• Excellent English communication skills

• Willing to work full-time onsite in Alabang

• Willing to work on a graveyard shift

Benefits

• Fixed weekends off

• HMO Coverage from Day 1 (including dependents) with up to ₱200,000 coverage

• ₱2,000 Monthly Perfect Attendance Bonus

• Performance-based incentives

• Comprehensive training and development programs

• Career growth opportunities

• Supportive and dynamic work environment

• Monthly Engagement Activities

• Quarterly Employee Recognition Awards

• Annual Year-End Celebration