Collections Specialist - Monee Credit, Operations

Monee; Manila; On-site; PHP 223,200 - 279,000; Full time

Job summary

A financial services company is seeking a client relations specialist based in the Ortigas and BGC areas. The role involves informing clients about dues, following up on overdue accounts, and negotiating payment arrangements. Ideal candidates will have excellent communication skills in Tagalog and English, basic computer proficiency, and experience in collections or customer service. A high school graduate or vocational diploma holder is required. Competitive salary and benefits offered.

Qualifications

• Excellent communication skills in Tagalog and English (both written and verbal).
• Basic computer proficiency.
• Strong multitasking skills, high adaptability, and assertiveness.
• Willingness to work onsite in Ortigas and BGC areas.
• Collections experience or customer service experience.

Responsibilities

• Inform clients about due dates and outstanding balances.
• Follow up on overdue accounts and negotiate payment arrangements.
• Propose solutions to clients with past-due accounts.
• Maintain professionalism while providing accurate information.

Skills

Excellent communication skills in Tagalog and English

Multitasking skills

Assertiveness

Education

High School graduate or Vocational Diploma holder

Job description

Job Description

• Inform clients about due dates, outstanding balances, contract details, and payment obligations.
• Follow up on overdue accounts and negotiate payment arrangements with clients.
• Propose appropriate solutions to clients with past‑due accounts.
• Maintain professionalism by handling calls politely, confidently, and assertively while providing accurate information.

Requirements

• Excellent communication skills in Tagalog and English (both written and verbal).
• Basic computer proficiency.
• Strong multitasking skills, high adaptability, and assertiveness.
• Willingness to work onsite within the Ortigas and BGC areas.
• At least a High School graduate (old or new curriculum) or a Vocational Diploma holder.
• With collections experience or at least customer service–related experience.