Collections Agent - Operations, SPayLater

MONEE (CREDIT) FINANCE PHILIPPINES, INC.; Taguig; Hybrid; PHP 201,000 - 357,000; Full time

Job summary

MONEE (CREDIT) FINANCE PHILIPPINES, INC. is seeking a Collections Specialist to handle outbound calls, inform clients about due dates and balances, and negotiate payment arrangements.

The role emphasizes professionalism and accurate information during client interactions. The position requires bilingual English-Tagalog communication, basic computer skills, and the willingness to work onsite in Ortigas or BGC.

Qualifications

• Excellent communication in Tagalog and English.
• Basic computer proficiency and internet skills.
• Ability to multitask and adapt quickly.
• Willingness to work onsite in Ortigas and BGC.
• High School graduate or Vocational Diploma.

Responsibilities

• Handle outbound collection calls.
• Inform clients about due dates, outstanding balances, contract details, and payment obligations.
• Follow up on overdue accounts and negotiate payment arrangements with clients.
• Propose appropriate solutions to clients with past-due accounts.
• Maintain professionalism by handling calls politely, confidently, and assertively while providing accurate information.

Skills

Bilingual communication

Basic computer skills

Multitasking

Adaptability

Assertiveness

Education

High School diploma

Vocational diploma

Job description

Monee is a part of Sea Group, a leading global consumer internet company. Monee's mission is to better the lives of individuals and businesses in our region with financial services through technology. Monee's offerings include mobile wallet services, payment processing, credit offerings, and related digital financial services and products. These are available in seven markets across Southeast Asia and Taiwan under various brands, including ShopeePay, SPayLater, and other brands.

Job Description:

• Handle outbound collection calls.

• Inform clients about due dates, outstanding balances, contract details, and payment obligations.

• Follow up on overdue accounts and negotiate payment arrangements with clients.

• Propose appropriate solutions to clients with past-due accounts.

• Maintain professionalism by handling calls politely, confidently, and assertively while providing accurate information.

Requirements:

• Excellent communication skills in Tagalog and English (both written and verbal).

• Basic computer proficiency.

• Strong multitasking skills, high adaptability, and assertiveness.

• Willingness to work onsite within the Ortigas and BGC areas.

• At least a High School graduate (old or new curriculum) or a Vocational Diploma holder

• With collections experience or at least customer service-related experience.