Collections Specialist

De Castro Consulting; Taguig; On-site; PHP 245,765 - 294,378; Full time

Job summary

A consulting firm in the Philippines is looking for a Collections Specialist to manage customer portfolios and negotiate repayment plans. The successful candidate will contact customers regarding overdue accounts, ensuring compliance with debt collection practices. A minimum of 1 year of related experience and a high school diploma are required. This role is fully onsite in Taguig, offering a monthly salary of 24,200 PHP.

Qualifications

• At least a high school graduate; college undergraduate or bachelor’s degree preferred.
• Minimum of 1 year experience in collections, credit control, or a related field.
• Strong understanding of debt collection processes and fair debt collection practices.

Responsibilities

• Contact customers via phone, email, or SMS to follow up on overdue accounts.
• Negotiate repayment plans or settlements within company policies and guidelines.
• Provide courteous, professional support and education on payment terms and account details.

Skills

Communication skills

Negotiation skills

Understanding of debt collection processes

Proficiency in CRM systems

Education

High school graduate

Bachelor’s degree

Tools

CRM systems

Debt management tools

Job description

Work Setup: Fully Onsite, McKinley Taguig (Monday to Friday - 8AM to 5PM)

Environment: Office-based, professional setting.

Physical Requirements: Extended periods of computer and phone use.

Equipment Used: Computer, headset, and standard office tools

Monthly Salary: 24,200

Key Responsibilities

• Contact customers via phone, email, or SMS to follow up on overdue accounts.
• Negotiate repayment plans or settlements within company policies and guidelines.
• Provide courteous, professional support and education on payment terms and account details.
• Manage assigned customer portfolios to ensure prompt and effective recovery.
• Identify high-risk accounts and recommend appropriate collection strategies.
• Maintain accurate records of communications, payment arrangements, and collection efforts in the system.
• Prepare reports on delinquency rates, recovery progress, and performance metrics.
• Ensure adherence to all regulatory and legal requirements related to debt collection.

Qualifications

• At least a high school graduate; college undergraduate or bachelor’s degree preferred.
• Minimum of 1 year experience in collections, credit control, or a related field.
• Strong understanding of debt collection processes and fair debt collection practices.
• Knowledge of digital lending platforms, loan products, and risk management principles.
• Excellent communication and negotiation skills.
• Proficient in CRM systems and debt management tools.