Collections Associate (Operations) - Ortigas

EastWest Bank; Mandaluyong; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Career development and training opportunities

Performance-based incentives and recognition programs

Defined career progression paths

Job summary

EastWest Bank is seeking a knowledgeable Collections Associate to join our Operations Team at the Ortigas site. In this role, you will meet collection goals according to BSP regulations, managing overdue payments via calls, letters, and SMS.

The ideal candidate will have a Bachelor’s degree and experience in Collections or Customer Service. We welcome fresh graduates! This role offers competitive salary packages, career development opportunities, and performance-based incentives.

Qualifications

• Prior experience in Collections or Customer Service.
• Self-motivated and detail-oriented.
• Fresh graduates welcome to apply.

Responsibilities

• Perform collection efforts on delinquent accounts.
• Negotiate special customer payment arrangements.
• Monitor personal productivity and implement action plans.

Skills

Strong communication skills

Problem-solving skills

Analytical skills

Negotiation skills

Education

Bachelor's degree

Job description

About the Job

Location: Ortigas

Corporate Title: Collections Associate

Work Arrangement: Onsite

Our Operations Team is looking for experienced professionals to join us in our Ortigas site in the role of Collections Associate.

As a Collections Associate, your main role is to meet collection goals while following BSP and other regulations. You'll work on collecting overdue payments via calls, letters, and SMS, handle client requests like reversals and updating information, and negotiate payment arrangements. You'll also monitor your productivity and follow team strategies for improved performance.

What the role will entail

• Perform collection efforts on delinquent accounts through callouts, collection letters, and SMS
• Assess and initiate financial and non-financial client requests which include but not limited to reversals, payment transfers, and updating of cardholder information with customer turnaround time
• Negotiate for special customer payment arrangement schemes for customers
• Monitor own productivity attainments, and implement action plans discussed with the team head
• All other tasks that may arise in the performance of the abovementioned

What we’re looking for

• Holder of a Bachelor's degree
• Prior experience in Collections or Customer Service, with strong communication and problem‑solving skills.
• Self‑motivated and detail and result oriented
• Good analytical, negotiation, and problem‑solving skills
• Fresh graduates are welcome to apply.
• Can start ASAP or after 30 days.

What you can expect from joining our team

• Career development and training opportunities.
• Competitive salary package and benefits.
• Performance‑based incentives and recognition programs to reward high‑performing individuals.
• Opportunity to work with industry experts and be mentored by them.
• Defined career progression paths to guide you in your professional growth.