Collections Specialist

De Castro Consulting; Manila; On-site; PHP 245,765 - 294,378; Full time

Job summary

A financial services firm in Manila is seeking candidates for an onsite position that involves following up on overdue accounts and negotiating repayment plans. The ideal applicant should have at least 1 year of experience in collections and strong communication skills. This full-time position offers a competitive monthly salary and requires proficiency in CRM systems.

Qualifications

• At least a high school graduate; college undergraduate or bachelor’s degree preferred.
• Minimum of 1 year experience in collections, credit control, or a related field.
• Strong understanding of debt collection processes and fair debt collection practices.

Responsibilities

• Contact customers via phone, email, or SMS to follow up on overdue accounts.
• Negotiate repayment plans or settlements within company policies and guidelines.
• Manage assigned customer portfolios to ensure prompt and effective recovery.

Skills

Excellent communication

Negotiation skills

Understanding of debt collection processes

Proficient in CRM systems

Education

Bachelor's degree or equivalent

Tools

CRM systems

Debt management tools

Job description

On-site - Manila 1-3 Yrs Exp Bachelor Full-time

Job Description

Work Setup: Fully Onsite, McKinley Taguig (Monday to Friday - 8AM to 5PM)

Environment: Office-based, professional setting.

Physical Requirements: Extended periods of computer and phone use.

Equipment Used: Computer, headset, and standard office tools

Monthly Salary: 24,200

• Contact customers via phone, email, or SMS to follow up on overdue accounts.
• Negotiate repayment plans or settlements within company policies and guidelines.
• Provide courteous, professional support and education on payment terms and account details.
• Manage assigned customer portfolios to ensure prompt and effective recovery.
• Identify high-risk accounts and recommend appropriate collection strategies.
• Maintain accurate records of communications, payment arrangements, and collection efforts in the system.
• Prepare reports on delinquency rates, recovery progress, and performance metrics.
• Ensure adherence to all regulatory and legal requirements related to debt collection.

Qualifications

• At least a high school graduate; college undergraduate or bachelor’s degree preferred.
• Minimum of 1 year experience in collections, credit control, or a related field.
• Strong understanding of debt collection processes and fair debt collection practices.
• Knowledge of digital lending platforms, loan products, and risk management principles.
• Excellent communication and negotiation skills.
• Proficient in CRM systems and debt management tools.