Collections Specialist

Stark Asia Solutions Inc; Loay; On-site; PHP 279,000 - 391,000; Full time

Job summary

Stark Asia Solutions Inc. seeks a detail-oriented Customer Support Specialist to handle inbound/outbound calls, address customer accounts and overdue balances, and negotiate payment arrangements. You will maintain accurate logs and ensure compliance with policies while aiming for high QA and collection targets.

Join a results-driven team in the Philippines and contribute to timely resolutions, accurate billing, and customer satisfaction through professional communication and diligent follow-up.

Responsibilities

• Manage inbound and outbound calls regarding customer accounts and balances.
• Negotiate payment arrangements and settlements with customers.
• Address billing concerns and verify payments.
• Maintain accurate logs and ensure compliance with policies.
• Meet QA and collection targets.

Job description

• Customer Contact & Outbound/Inbound Calls: Manage inbound and outbound calls regarding customer accounts, overdue balances, and financial inquiries.
• Payment Negotiation & Arrangement: Contact customers with outstanding or past-due balances, negotiate viable payment arrangements or settlements, and follow up on commitments.
• Billing & Account Resolution: Address billing concerns, process payment verifications, issue account adjustments or refunds, and resolve transaction discrepancies.
• Documentation & Compliance: Maintain accurate, up-to-date transaction and interaction logs while strictly adhering to company policies, industry regulations, and financial compliance standards.
• Performance Targets: Meet individual and team metrics, including quality assurance (QA) scores, adherence, and collection/resolution targets.